Intake-Mail Representative (REMOTE) at Carrington… · Remote

Summary: Carrington Holding Company, LLC is seeking an Intake-Mail Representative to support the Loan Administration Support Department by processing incoming correspondence. The role involves sorting and distributing customer requests, reviewing loan administration support requests, and ensuring compliance with company policies and regulations. Responsibilities: - Sorts all incoming correspondence (hard copy mail and emails) received by internal and external customers and perform an initial review of the item to determine proper next steps for resolution - Distribution of customer requests to appropriate internal business units for handling and resolution - Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included prior to handling - Identifies and sets up Loan Admin Support requests within our workflow system for incoming customer complaints and disputes - Responsible for rejecting requests that do not meet submission requirements within Carrington policies, state and/or federal guidelines - Processes incoming and returned hard copy mail daily - Performs other duties or special projects as assigned Required Qualifications: - Knowledge of Microsoft Office Suite required - Outstanding attention to detail and strong organizational skills - Ability to interact with senior management - Ability to organize and prioritize own work schedule on short-term basis - Strong math skills, balance and check results for accuracy - Ability to compose letters - Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly - High school diploma or GED required - One (1) to three (3) years' administrative experience in a professional environment Preferred Qualifications: - Knowledge of relevant industry-specific software packages preferred - Financial services industry preferred Required Skills: Microsoft Office Suite Important Skills: Industry-specific software Nice-to-Have Skills: Math skills, Administrative experience Benefits: Comprehensive healthcare plans for you and your family., Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed., Access to several fitness, restaurant, retail (and more!) discounts through our employee portal., Customized training programs to help you advance your career., Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow., Educational Reimbursement., Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.