SU, Warranty, Connection Specialist at Carrier Global in Baltimore, MD

SU, Warranty, Connection Specialist Location: CAM05: CCS-Baltimore, 3701 Commerce Drive, Baltimore, MD, 21227 USA About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role We are seeking a highly organized and detail-oriented SU, Warranty, Connection Specialist to support warranty operations, startup scheduling, and service coordination activities. This role is responsible for managing warranty claims, coordinating startup and service jobs, communicating with technicians and customers, and ensuring all processes are completed accurately and within established timelines. The ideal candidate is a self-starter with strong communication skills, excellent customer service abilities, and experience working in fast-paced service environments Key Responsibilities Setup warranty jobs and validate warranty status Review open warranty jobs daily Complete documents for warranty claiming Complete claiming process within 10 days of warranty completion Order parts for warranty jobs Own warranty call with the warranty admin team and Area Manager/ Branch Manager Communicate with technicians regarding information needed for warranty Complete SU bookings, and work with SC for scheduling requirements. Confirm site location with DSO/ contractor Provide tech with information needed for startup Book Abound jobs to coincide with new SU jobs Work with Command Center to confirm IPs are updated for the tech to complete the process Collaborate with the Service Coordinator on scheduling warranty, startup, and Abound jobs Process COI request assigned by BOS Update customer safety portal requirements (branch specific) Days ready to claim (Measured by last labor date) Connected chillers DMB Startup days to completion / Work Complete (Measured by last labor date & closed WO) KPI Metrics Measured Against Key Capabilities, Expertise and Skills Required Qualifications High School Diploma/GED 3+ years of customer service, service operations experience, or warranty administration. 1+ years of working knowledge of Salesforce or SAP Preferred Qualifications 2+ years of HVAC service industry experience Bachelor’s degree in Business Management or a related field Excellent negotiation, communication, and interpersonal skills Strong written and verbal communication skills Ability to work independently and collaboratively in a fast paced environment Experience using ServiceBench EHS awareness Excellent customer relation skills A self-starter with a sense of time management Pay Range The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3  days from Job Posting Date: 12 May 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.