Senior Analyst at Carrier Global in Hyderabad, Telangana, India

Senior Analyst
Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India
An AR Collection Associate is responsible for managing outstanding customer invoices, following up on overdue payments, resolving billing disputes, and ensuring timely collection of receivables. The role supports healthy cash flow and maintains positive customer relationships.
Key Responsibilities
Monitor customer accounts for overdue payments and outstanding balances
Contact customers via phone, email, or portals for payment follow-ups
Maintain collection schedules and aging reports
Investigate and resolve invoice discrepancies or payment disputes
Reconcile customer accounts and update payment records
Coordinate with internal teams such as billing, sales, and customer service
Negotiate payment plans when necessary
Ensure compliance with company policies and collection procedures
Prepare daily/weekly/monthly collection status reports
Maintain accurate documentation of collection activities in ERP/CRM systems
Required Skills
Strong communication and negotiation skills
Good analytical and problem-solving abilities
Attention to detail and accuracy
Knowledge of AR processes and collection techniques
Proficiency in MS Excel and accounting software/ERP tools
Ability to manage multiple accounts and deadlines
Customer service orientation
Preferred Qualifications
Bachelor’s degree in Commerce, Finance, Accounting, or related field
0–5 years of experience in AR collections, finance, or accounting
Experience with ERP systems such as SAP ERP, Oracle NetSuite, or Microsoft Dynamics 365 is a plus
Knowledge of accounting principles and invoicing processes
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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