Contact Center Agent – US Payroll at Carrier Global · Monterrey

Contact Center Agent – US Payroll Location: LOC5028: MSSC, Boulevard Díaz Ordaz 130, Torre 4 Piso 19, Col. Santa Maria, Monterrey, Nuevo León, México. C.P. 64650. Build a career with confidence Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do. About the role As a Contact Service Agent (Payroll), you will serve as the first point of contact for all payroll‑related inquiries, delivering exceptional customer support to employees and business partners. In this role, you will resolve issues efficiently, ensure accurate communication, and collaborate closely with payroll teams to provide timely and high‑quality service. Your work will help ensure a seamless employee experience and support the integrity of payroll operations. Key Responsibilities As a Contact Service Agent (Payroll), you’ll be responsible for: Managing payroll‑related inquiries from employees and business unit partners through ticketing systems Resolving and closing inquiries at first point of contact whenever possible Resetting payroll employee self‑service passwords and assisting with system access issues Providing efficient, professional, and timely responses to all inquiries Liaising effectively with the Payroll Team to ensure inquiries are resolved accurately and satisfactorily Delivering a high level of customer service while maintaining accuracy and attention to detail Requirements We are looking for people who are customer‑focused, detail‑oriented, and thrive in a fast‑paced support environment. If this sounds like you, we’d love to hear from you. As a minimum you must have: High School degree or equivalent Great command of spoken and written English 3+ years of customer service experience in a call center or similar environment Experience using ticketing tools such as ServiceNow or Salesforce Experience with payroll systems and basic payroll knowledge Excellent customer service and communication skills (written and verbal) Good command of Microsoft Office Strong analytical skills, accuracy, and attention to detail Strong organizational skills, sense of urgency, and technical aptitude Although not necessary, it would be nice if you have: Experience supporting HR or payroll shared services environments Familiarity with employee self‑service platforms and HR systems Experience handling high‑volume inquiries in a global organization Benefits We are committed to offering competitive benefits programs for all of our employees and enhancing our offerings when necessary. Have peace of mind in mind and body with our health insurance Drive forward your career through professional development opportunities Our commitment to you Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. This is The Carrier Way. Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice