Detailer - Night Shift at CarMax in IL - Chicago - Hillside

Summary: CarMax is the nation’s largest retailer of used cars, dedicated to providing an exceptional customer experience. The Detailer - Night Shift role involves assisting customers in finding vehicles, guiding them through the purchasing process, and maintaining a customer-first approach while ensuring all transactions are documented accurately. Responsibilities: - Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory - Guide customers through the entire process, including appraisals, test drives, and financing applications - Deliver an exceptional experience by listening actively and providing clear, honest information - Complete accurate documentation for all transactions to ensure a smooth and transparent process - Collaborate with team members to meet customer needs and achieve store goals - Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers - Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area Required Qualifications: - Sales or customer service experience in retail or similar environments preferred - Strong listening and communication skills with a customer-focused mindset - High level of self-motivation and ability to work independently and as part of a team - Comfort with technology for processing transactions and accessing inventory information - Ability to adapt in a fast-paced, dynamic environment - Commitment to integrity and transparency in every customer interaction - Willingness to learn and grow through CarMax-provided training and mentorship Required Skills: Sales, Transaction Processing, Inventory Management Benefits: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company., For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday., If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.