Location US-IL-Olney

ID 2026-22851

Responsible for the daily supervision of the Emergency Department (ED), Hospital Outpatient Registration, Switchboard, Guest Relations, Primary Care Registration and Specialty Care Registration staff and functions. Assists management with changing registration processes to improve patient intake and access so that customer service is enhanced. Prepares staff schedule based on budget parameters and ensures adequate coverage for shifts. Establishes registration error standards and audits registration data. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs, including new employee job training. Will supply coverage on an as needed basis. Assists in denials reduction and revenue protection efforts through Revenue Cycle initiatives.

Provides daily supervision of all Richland Patient Access staff to ensure daily operations are effective and resolves work related issues or assists employees in solving work related issues.Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; make work assignments and review and edit work of direct reports. Ensures staff members are adequately trained and are competent to perform all required job tasks.Develops and maintains the Richland Patient Access staff schedule according to department standards. Works with Scheduling Committee to ensure schedule completeness and accuracy. Posts schedule two (2) weeks in advance for staff notification and preparation. Reviews the schedule on a daily basis and works to fill open shifts/call-ins.Assists with maintaining budget parameters while meeting department needs. Provides input to management regarding budget needs.Resolves customer concerns, questions and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor.Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration error and initiates necessary training to increase patient satisfaction, reduce errors, and increase company profitability.Timekeeper in Kronos for all staff and stay within SVR targets; assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PL requests, etc. Submits payroll information according to organizational processes/standards.Ensure Work Patient, Account, Claim Edit, and Router Workques are being worked in timely manner. Including - assigning staff to work when needed.Reviews productivity of Referral, Patient, and Appt Request WQs along with in-basket completion to ensure staff are completing work in a timely manner.Assists the Patient Access Manager with duties but not limited to denial review, policy review, budget review, and process improvement.Participate in weekend/holiday rotation of Patient Access Leader On-Call Rotation.Assumes the role and duties of the Patient Access Manager when the manager is out of office.

Certifications: Certified Healthcare Access Manager (CHAA) within 2 years - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM), Education: Associate's Degree: Related Field (Required), Work Experience: 2yrs of Healthcare experience

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $26.55per hour - $44.34per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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