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Certified Medical Assistant (CMA/RMA) - Cardiology… at carle · Peoria
Job Description
Enter Your Information
I acknowledge that I have read and understand the terms and disclosures within the Carle Health Application Disclosure. I understand that, if hired, I am required to abide by all rules and regulations of Carle and to comply with all policies and procedures in the employee handbook, any policy or procedure manual, or other communications to employees. I further understand that policies and procedures of The Carle Foundation and all subsidiaries and affiliates and all employment terms and conditions are subject to modifications without notice.
Confidential Information
Carle Health takes the privacy of our patients, members and employees very seriously. As a candidate for employment, you are obligated to maintain confidentiality of all information, including Protected Health Information (PHI), Personal Identifiable Information (PII) and employment data to which you may be exposed during the course of your candidacy. Only employees authorized to access and/or disclose such information are permitted to do so. Any inappropriate access or disclosures of confidential information may jeopardize any Carle Health employment opportunities and could result in legal action.
Behavioral Expectations for Health System Employees
Carle is an organization that is focused on providing exceptional customer service and patient care; and is focused on creating a great work environment for employees. The Behavior Standards are the cornerstone of the Carle culture. Created by staff and physicians, the Standards define how employees are to conduct themselves and treat one another. By living the Standards, staff are committed to make Carle the place where patients want to come for care and where the best people want to come to work!
Excellence - We are committed to being the very best in all we do.
- Work collaboratively for the best outcomes.
- Suggest a resolution when identifying problems.
- Learn from experiences and seek new knowledge and skills.
- Explain what to expect and provide timely updates.
- Identify and embrace process improvements.
Integrity - We are grateful for the trust placed in us by those we serve, and we always strive to do the right thing.
- Take responsibility for our actions.
- Resolve conflicts promptly and respectfully, and stop gossip.
- Speak up when something doesn’t seem right; avoid acts of omission.
- Acknowledge and recognize the contributions of others.
- Communicate openly and honestly.
Inclusivity - We welcome, respect and value every individual.
- Create a welcoming and supportive environment.
- Communicate in a way that others understand and listen to understand others
- Respect and value the individual knowledge, skills, experience and ideas of others.
- Seek input from others when making decisions.
- Recognize that others’ perspectives may be different from our own and diversity is a strength.
- Refrain from making assumptions.
Compassion - We seek to understand and empathize with others.
- Actively listen and communicate with empathy.
- Make human connections with others.
- Be aware of nonverbal actions, tone of voice and choice of words in all interactions.
- Provide the kind of service we’d want for ourselves or family members.
- Be kind and considerate of others.
- Give people the benefit of the doubt.
Accountability - We take ownership of everything we do in a way people can count on.
- Represent Carle Health professionally through our actions and words.
- Respond to others in a timely, respectful manner.
- Follow through on commitments.
- Actively address concerns when raised.
- Recognize and engage in service recovery opportunities.
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