CUSTOMER SUPPORT REPRESENTATIVE at Caribbean… · Montego…

CUSTOMER SUPPORT REPRESENTATIVE Location: MONTEGO BAY, ST JAMES Customer Support Representative   The Support Rep in a department acts as a collector of information. Engaging multiple departments in order to provide timely and accurate information to customers (internal and external), this position entails muti-tasking and a keen attention to detail.   • Respond to customer inquiries/requests and issues via phone/email/text.  • Support the Sales Team.  • Stay up to date on all customer service procedures and regulations.   • Root-cause corrective action on customer issues.   • Communicate with customers and stakeholders in a prompt, knowledgeable, courteous, and professional manner.  • Conduct follow -up calls to customers to ensure that the service met their needs and respond to any lingering questions.  • Track and coordinate orders.   • Maintain communication with other departments for order completion.  • Recommend potential products to customer or sales representative by analysing the customers’ needs.  • Analyse order transactions, cross-check, and release orders.  • Create reports of business activity from the various streams of information.  • Maintain market knowledge.  • Perform other duties both within, and outside of department as assigned or requested.    Skills and Qualifications  • University graduate in related field  • At least 3 years work experience in a customer facing position  • Ability to multi-task  • Vibrant and ready- to- help work attitude  • Be comfortable with technology and the use of programs and networks  • Internal drive to meet and exceed customer expectations  • Excellent oral communication skills  • Clear speaking voice and articulation  • Excellent listening skills, creative thinking, and decision- making acumen  • Problem solver, takes responsibility  • Demonstrates personal integrity & honesty    General Requirements  • Ability to develop and maintain good interpersonal relationships with colleagues, staff, and customers.  • Professional personal presentation.   • Ability to work within Company Policies.  • Ability to organize, plan and use own initiative.  • Adaptable; able to manage change while maintaining a positive attitude.  • Participate in training and development including Company required trainings.  • Support ad hoc customer support projects.