Associate Business Systems Analyst at CarGurus in Boston, MA

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview As a core member of the Data Systems Analysis team, the Associate Business Systems Analyst will support the design, implementation, and ongoing improvement of our data and analytics systems. This role acts as a bridge between business stakeholders and the technical capabilities of our modern data stack, with a growing focus on how we can responsibly apply AI to improve our work. The ideal candidate is eager to learn and explore the new technology in the industry and comfortable working under the guidance of senior analysts and managers to translate business needs into clear, actionable requirements. You will collaborate closely with cross-functional partners across Data, Engineering, and Business teams to document processes, support solution design, and help ensure our systems effectively enable day-to-day operations and strategic decision making. What you'll do Requirements design & analysis: Support requirements gathering sessions with business stakeholders, capturing notes and translating them into clear user stories under the guidance of senior team members. Partner with senior analysts and Technical Product Managers to refine requirements into implementable work items for the engineering team. Documentation: Help document current-state and future-state business processes, identifying gaps and pain points. Maintain and update document templates, runbooks, and training materials so that documentation stays current as systems and processes evolve. System & data analysis: Assist in analyzing data and system behavior to understand how existing solutions support business processes. Help identify opportunities for process or system improvements, documenting findings and recommendations for review by senior team members. Implementation support: Collaborating with engineers, data teams, and product partners to deliver changes that meet documented requirements. Assist with coordination between business stakeholders and technical teams to clarify questions and resolve minor issues. AI exploration & enablement: Explore and evaluate AI (ideally build as well) tools and techniques that can improve operational processes, efficiency tracking, and coding workflows for data teams.Prototype small, low-risk AI-assisted workflows and document learnings, limitations, and best practices for the team. Partner with senior analysts and engineers to translate AI opportunities into concrete requirements or proof-of-concept implementations. User Acceptance Testing: Help define and document UAT scenarios and test cases based on requirements and business workflows. Coordinate with business stakeholders to schedule UAT, track feedback, and record defects and retest results. Continuous improvement: Support process and documentation clean-up efforts, including template standardization, version control, and knowledge management. Stay up to date on industry concepts and best practices in business analysis and data/analytics and bring relevant ideas back to the team. What you'll bring 1+ year of experience as a Business Analyst, Business Systems Analyst, Data Analyst, or similar role, or relevant internship/project experience. A self-starter mindset with strong curiosity and willingness to learn from feedback and mentorship. Analytical problem-solving skills and comfort breaking larger problems into smaller, structured questions. Ability to navigate ambiguity by asking clarifying questions, documenting assumptions, and escalating risks appropriately. Strong written and verbal communication skills, including: A collaborative working style, with the ability to partner across business, data, and engineering teams and incorporate input from multiple stakeholders. Experience or exposure to tools like Snowflake, dbt, and BI platforms Experience using related AI tools such as Cursor, Claude, Glean. Strong SQL skills. Comfort working in an Agile / scrum environment (e.g., user stories, backlogs, sprints) or a strong desire to learn. Business outcome oriented. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range $54,000—$68,000 USD Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid