Entry Level Customer Service in Healthcare - Part… at CareXM · Remote

Summary: CareXM is a company that values the hard work and feedback of all employees, committed to creating a welcoming workplace. As a Customer Service Healthcare Representative, you will provide support and information to patients and their families, ensuring excellent customer service during their interactions. Responsibilities: - Answer incoming calls from patients and their families - Provide support and information about healthcare services - Triage calls and route them to the appropriate department - Resolve customer issues in a timely and efficient manner - Follow up with customers to ensure their satisfaction Required Qualifications: - High school diploma or GED - 6+ months of customer service experience - Basic computer skills - Strong verbal and written communication skills - Ability to work independently and as part of a team - Ability to handle stressful situations - Willingness to learn and grow - Must be able to pass a background check for pre-employment screening - Internet connection (Satellite broadband and mobile hotspots are NOT permitted) - Webcam - Windows: 11 or MAC OS: 15 (Sequoia) or newer - CPU: 2.5 GHz - RAM: 6GB Required Skills: Healthcare Services, Windows 11, Mac OS 15, Internet Connection, Work as Part of a Team, Handle Stressful Situations Benefits: Paid training, Paid time off, 401(k) plan, Life insurance, Employee assistance program