Behavioral Health Outcomes Specialist I at CareOregon in Portland, OR

Behavioral Health Outcomes Specialist I

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Job Summary
This position is responsible for developing and implementing Behavioral Health Outcomes Based Care efforts in multiple CCO regions. Additionally, this position guides implementation and maintenance of plans and procedures through data informed technical assistance, coaching, learning events, and training to Behavioral Health plan employees and network providers in areas related to Outcomes Based Care, Quality Improvement, and behavioral health quality metrics across multiple CareOregon regions. This position leads projects and facilitates collaborative meetings, providing support to network leadership and care teams related to outcomes-based care in order to improve Quintuple Aim outcomes in Behavioral Health services. This requires a high degree of collaboration and influence with multiple external agencies and coordination with external clinical and operational leadership.

Estimated Hiring Range:

$81,000.00 - $99,000.00

Bonus Target:

Bonus - SIP Target, 5% Annual

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

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Essential Responsibilities

• Research approaches to outcomes-based care and market practices; assist the development and implementation of an outcomes-based care project plan and resulting outcomes-based care projects for multiple CCO regions.
• Assist with design and implementation of a variety of projects relating to implementing outcomes-based care in behavioral health networks, including documentation of project goals, monitoring progress and quality of outcomes, and ensuring delivery of results.
• Monitor and regularly communicate project status to ensure progress toward completion and within agreed upon timelines, budget, etc.
• Serves as primary liaison with web-based outcomes application vendor(s) for outcomes initiatives and facilitate and/or coordinate analysis of clinical measurement tools.
• Analyze and effectively communicate data for internal and external parties (e.g., narratives, charts, tables, graphs, etc.) to convey meaning, significance, and actionable information.
• Provide on-going support to clinical and operational leadership teams and staff of in-network providers in the areas of Behavioral Health outcomes-based care.
• Assist in the development and support of local outcomes-based care resources to enhance service delivery in multiple CCO regions through a train-the-trainer program.
• Support network providers through outcomes-based care projects; train clinic leadership teams to provide these services to their staff.
• Assist providers in planning and reporting to receive payment for outcomes-based care implementation and reporting.
• Collaborate with internal and external partners to help ensure effective coordination of development and planning efforts between multiple external community agencies and internal departments.
• Participate in creating and implementing evaluation tools for key process and outcome measures.
• Apply appropriate improvement tools and technology essential to meeting project goals and communicate with other departments as needed.
• May provide in-person or onsite support to Network teams as needed and budget permits.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Master’s degree in social work, counseling, public health or related field
• Valid LCSW or LPC credential - OR - valid QMHP credential AND  3 years’ experience working in a behavioral health direct care setting
• Minimum 3 years’ related experience (e.g., Behavioral Health Case Manager, Care Coordinator, Quality Improvement Specialist, etc.) that includes minimum 1 year of experience in behavioral health outcomes-based care
• Experience designing and delivering training and/or technical assistance to professional-level audiences and/or applying Adult Learning Theory 

Preferred

• Experience and/or certification in any or all of the following:
  • Quality metric design
  • Medicaid
  • Project management
  • LEAN/Process/Quality Improvement
  • Adult Learning Theory

Knowledge, Skills and Abilities Required

Knowledge

• Foundational and applied knowledge in areas related to behavioral health outcomes-based care
• Applied knowledge in clinic operations and charting systems (e.g., EHR)
• Foundational applied knowledge with quality improvement tools and techniques in health care or related setting including quality measurement and improvement methods
• Foundational applied knowledge in training design and delivery

Skills and Abilities

• Ability to analyze communicating complex behavioral health data for audiences with varied levels of data literacy
• Ability to effectively coach and influence clinical and operational leadership and clinical teams of community groups that have distinct charters, missions, and goals using change management principles
• Effective skills in managing internal and external group and organization dynamics, and facilitating consensus building
• Skill in designing and delivering training and facilitating group discussions
• Ability to operate with a high level of independence and autonomy and play a role in developing program goals, strategies, and policies
• Ability to gain cooperation and support through discussion and persuasion
• Ability to analyze program goals and objectives to determine improved outcomes and take appropriate action
• Identify program deficiencies or delivery problems, and develop corrective action strategies in support of goals
• Ability to provide functional and technical supervision and input both inside and outside the organization to meet program goals, objectives, and outcomes
• Strong ability to serve as professional representative of the organization in public and private forums
• Advanced computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Power Point, Access, Visio, and internet browsers/search functions
•  Aptitude in the areas of critical analysis, quantitative reasoning, and creative problem-solving skills
• Excellent organizational skills and the ability to manage multiple tasks from multiple sources

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s):        ☒ Indoor/Office    ☐ Community      ☐ Facilities/Security     ☐ Outdoor Exposure

Member/Patient Facing:    ☒ No                          ☐ Telephonic        ☐ In Person

Hazards: May include, but not limited to, physical and ergonomic hazards

Equipment:  General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used. 

Work Location: Work from home

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package.  Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

CareOregon is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.