Customer Support Specialist | Travel | Remote at Careers In… · Remote

Summary: Careers In Travel is a fast-growing, fully remote travel company specializing in unforgettable vacations and adventure experiences. They are seeking a motivated Customer Support Specialist to assist clients with booking support, inquiries, and travel-related questions. Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Provide accurate information about travel bookings, itineraries, and policies - Troubleshoot common client issues and escalate complex matters as needed - Maintain up-to-date knowledge of supplier systems, policies, and procedures - Follow up with clients to ensure satisfaction and support post-booking - Log all communications accurately using internal systems - Maintain high levels of professionalism and empathy Required Qualifications: - Must be 18+ and authorized to work in the United States - Strong communication skills and ability to work independently - Comfortable using online tools, booking portals, and CRM systems - Tech-savvy with a quiet, professional home workspace - Passionate about helping others and delivering great service Preferred Qualifications: - Prior experience in customer service or the travel industry is a plus (but not required) Required Skills: Customer Service, Travel Industry Knowledge, Booking Portals, CRM Systems, Supplier Systems, Empathy, Independence Benefits: Full training and ongoing mentorship, Travel agent certification (if desired), Access to travel discounts and perks, Supportive online community and tools to help you succeed