Technical Support Specialist at Careers at SMA in Remote

Qualifications

• At least three (3) years of Technical support experience
• Has an extensive background in Web Development
• Knowledge with WordPress, Square Space, Wix
• Excellent verbal and written communication skills in English
• Excellent and Proven ability to handle multiple tasks efficiently
• Previous experience in appointment setting or related roles would be advantageous
• Willing to work graveyard and can start training immediately
• Home office setup meeting specified requirements (conducive workstation)
• Computer or laptop with specs of at least core i5 or higher/10th gen or newer, or its AMD equivalent, 12GB - 16GB ram, functional camera, noise-canceling headset, and dual monitor
• Reliable and high-speed internet connection with contingency measures (25 mbps and up)
• Availability of a personal savings account for payroll processing

Offer

• Long-term/full-time position

• Competitive pay is at 42,610 gross + 13th Month pay

• 5,000 Client Deployment Allowance

• Increased rate upon regularization of 45,721 + 5,000 Client Deployment Allowance

• Pay begins on day 1 of training

• Benefits, such as: Enjoy benefits valued at 324,000 pesos annually

  • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
  • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
  • Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
  • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization

• Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.

• Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually

  • Perfect Attendance
  • KPI Superstars
  • Shoutout Incentive
  • Referral Incentive
  • QA Rockstar
  • C3 Champions
  • Client Obs Incentive

• Quarterly In-person Team-Buildings

• Annual Company Outing - A yearly team adventure to unwind and celebrate together

• Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways!

• Annual Performance Review - Performance-based reviews with opportunities for pay raises.

• Annual Sports Fest - Show your team spirit and compete in fun games and tournaments!

• 13th-month pay - Guaranteed additional month’s salary every year.

• Government-mandated benefits:

  • SSS
  • PhilHealth
  • PAG-IBIG

• Career Advancement Opportunities