Director of Revenue Cycle at Care Hospice, Inc. in Statesville, NC

Overview

Join a mission-driven organization as our Director of Revenue Cycle, where you'll lead and inspire a high-performing team to drive efficiency, accuracy, and innovation across all billing, collections, and accounts receivable operations. This is a key leadership role offering the opportunity to shape strategy, optimize processes, and make a significant impact on the organization’s financial health.

Who we are:

At Care Hospice, we're not just a company; we're a team united by a common goal – providing exceptional hospice and palliative care to those in need. We take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Company matching 401(k) to secure your future
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience

Responsibilities

• Lead and empower billing, revenue, and cash application teams to ensure smooth, efficient, and accurate daily operations.
• Oversee the development and delivery of monthly, quarterly, and ad hoc revenue and receivables reports, ensuring insights are presented in a clear, actionable format.
• Analyze monthly aging and trend reports to identify key opportunities, communicate findings effectively, and drive informed decision-making across teams.
• Ensure timely and accurate month-end close processes, providing hands-on support and leadership as needed.
• Direct the tracking and reporting of revenue cycle performance metrics and KPIs to monitor progress and identify areas for improvement.
• Manage EDI processes and maintain financial configurations within Netsmart, including contract rates and payer requirements, while proactively identifying reimbursement variances.
• Champion a culture of excellence by resolving escalated billing and collections issues and aligning department strategies with overall company growth goals.
• Maintain deep expertise in all revenue cycle systems to inform process design, optimization, and performance monitoring.
• Foster a culture of continuous improvement by leading change initiatives that elevate department operations and align with industry best practices.

Qualifications

• Bachelor's degree in Health Administration, Finance, Accounting, Business or other applicable discipline preferred.
• A minimum of five years of revenue and collections management experience; preferably in a post-acute setting
• Experience with Medicare, Medicaid, and Commercial payer guidelines and compliance preferred
• A minimum of five years supervisory/management experience.
• Advanced Microsoft Excel skills preferred.
• Experience using an EMR system preferred. NetSmart a Plus
• Demonstrated leadership skills with the ability to motivate direct reports and achieve organizational goals.
• Experience in analyzing processes, improvement planning, driving change, and effectively managing priorities in a fast-paced environment.

$140,000 - $155,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.

FLORIDA ONLY:

• This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. Visit https://info.flclearinghouse.com for more information.