Clinic Operations Manager at Care Adhd in Bengaluru(Indira Nagar)

Job Description | Clinic Manager, Indiranagar | v1.0
C A R E A D H D
Care Neurodiversity India Private Limited
Job Description
Clinic Operations Manager
Indiranagar, Bangalore
We are Care ADHD, and we are coming to India
We are one of the largest specialist ADHD providers in the United Kingdom. We were built inside the NHS system,
we are regulated by the Care Quality Commission, and we support tens of thousands of patients. We know what
world class neurodevelopmental care looks like because we deliver it every single day.
And now we are bringing it to India. Not a call centre. Not a back office. A real specialist clinic, in Indiranagar,
staffed by brilliant Indian psychiatrists and psychologists, delivering assessment and treatment to the same
clinical standard we hold ourselves to in the UK.
Here is why this matters. There are millions of adults in India with ADHD who have never had a name for the way
their mind works. Many have spent their whole lives being told they are lazy, careless or not trying hard enough.
Stigma around ADHD and autism stops people seeking help, and when they do seek help, specialist care is very
hard to find. We think that is wrong, and we intend to do something about it.
Our mission is to unlock potential. Every assessment we deliver is a person finally getting an accurate explanation
of themselves. Every treatment plan is someone getting their life back. And every open, honest conversation
about ADHD and autism chips away at a stigma that should never have existed in the first place.
The Indiranagar clinic is our first site in India. You would be running it. No pressure.
1. Role details
Job title
Clinic operation Manager
JD register reference
Legal entity
Location
JD-IND-001 (to be confirmed against JD register v3)
Care Neurodiversity India Private Limited, CIN U62099KA2026FTC221673
Indiranagar clinic, Bangalore, Karnataka. On site role with limited travel
CEO but will eventually be reporting into the Director of Operations, who
will report into the Chief Operating Officer, Care ADHD Group
Reports to
Key clinical relationship
Key internal partner
Clinical Director India
Clinical Pathway Lead India
Patient services and front of house team. Four posts at launch, scaling with
clinic volume
Direct reports
Contract type
Permanent, full time
2. The role, in plain terms
Care Neurodiversity India Private Limited |
Job Description | Clinic Manager, Indiranagar | v1.0
You own the running of the Indiranagar clinic. Everything that happens around the clinical encounter, from the
moment a patient first gets in touch to the point where they are settled on treatment and coming back for annual
review, is yours.
The job exists so that our clinicians can do clinical work and absolutely nothing else. If a psychiatrist is chasing an
invoice, fixing a rota or apologising for a late running clinic, you have a problem to solve.
This is a build role. You will open the clinic, set the operating rhythm and write down how everything works,
because what you build in Indiranagar is what we will replicate in the next city, and the one after that. We are
hiring for capability, not capacity. We want someone who can run one clinic brilliantly and then help us open the
next three.
What this role is
The operational owner of the clinic. The diary, the team, the patient experience, the building, the numbers. If
it is not clinical, it is yours.
A leadership job. You will line manage the patient services team from day one and set the tone for the whole
clinic.
A founding job. You will be one of the first people through the door, and the way you work will become the
way we work.
A partnership job. You will work shoulder to shoulder with our Clinical Director, our Compliance department
and our Finance department, and with UK colleagues who genuinely want you to succeed.
A mission job. You will spend your days making it easier for people with ADHD to get help, in a country where
that is still far too hard.
What this role is not
It is not a clinical role. Diagnosis, prescribing and therapy decisions belong to the clinicians, always. You make
their work possible. You never influence it.
It is not a caretaker role. There is no established machine to keep ticking over. If you want a clinic that already
runs itself, this will frustrate you.
It is not a back office or shared services role. This is a patient facing clinic. You will see and hear the impact of
your work in the waiting room every day.
It is not a solo compliance or finance role. Compliance owns the regulatory framework and Finance owns the
numbers. You are their partner on the ground, not a one person substitute for either.
It is not a nine to five with everything defined. Some weeks will be messy. We will be honest about that now
rather than surprise you later.
Care Neurodiversity India Private Limited |
Job Description | Clinic Manager, Indiranagar |
3. The clinic at a glance
Adult ADHD assessment, pharmacological treatment and psychological
treatment. Adults only at this stage
Service line
Assessment, titration tiers T1 to T4, maintenance, annual review, and
psychological therapy delivered alongside or in place of medication
Patient pathway
Clinic volume at launch
Team at launch
Ramp from opening month toward a design ceiling of 1,000 assessments
per month
Clinical team of consultant psychiatrists, psychologists and pathway staff,
plus a patient services team reporting to this role
Clinic level profit and loss, including revenue capture, cost control and
payroll accuracy, held in partnership with the Finance department
Financial accountability
Registration under the Karnataka Private Medical Establishments Act,
readiness for NABH accreditation, compliance with the Digital Personal
Data Protection Act 2023
Regulatory framework
Group clinical and patient management systems, supported by the India
technology function
Systems
English essential. Kannada or Hindi strongly preferred for patient facing
work
Languages
4. What you will do
Six areas. You own all of them. We have written these as accountabilities rather than tasks, because we care
about the outcome and we trust you on the method.
4.1 Clinic operations and patient flow
Run the day to day operation of the clinic so that every clinic session starts on time, runs to time and is fully
utilised.
Own the clinic diary and capacity plan. Manage clinician utilisation, session templates, appointment mix and
slot allocation against the monthly volume plan.
Manage did not attend and cancellation rates actively, including reminder protocols, waiting list management
and short notice backfill.
Ensure the clinic environment, equipment, consumables and facilities are safe, clean, functional and fit for a
clinical setting at all times.
Own vendor and supplier relationships at clinic level, including facilities, housekeeping, security, pathology
partners and consumables.
Maintain accurate operational records and produce a weekly operating report against agreed metrics.
4.2 Patient experience and pathway progression
Own the patient experience end to end, from first enquiry through assessment, titration and into
maintenance and annual review.
Ensure every patient understands what happens next in their pathway, what it will cost and when they will
next be seen.
Care Neurodiversity India Private Limited |

Job Description | Clinic Manager, Indiranagar | v1.0
Manage enquiry response times and booking conversion, working with the marketing and growth function on
lead handling and follow up. Track and improve pathway progression rates, in particular the proportion of assessed patients who
commence and remain on appropriate treatment.
Own the clinic complaints and feedback process, working closely with Customer Success under Kat Frize,
resolving concerns locally where appropriate and escalating in line with group policy.
Ensure patient communications are clear, accurate, culturally appropriate and consistent with the Care ADHD
brand and clinical position.
4.3 People and team leadership
Lead, line manage and develop the patient services and front of house team, including recruitment,
induction, rostering and performance management. Build a rota that matches staffing to clinic demand across the operating week, managing leave and absence
without service disruption.
Hold regular one to one meetings and appraisals, and maintain individual development plans for every direct
report.
Ensure all staff complete mandatory training and induction, and maintain accurate training records.
Work with the People and Talent function on employment compliance under Karnataka labour law, including
working hours, statutory registers and payroll inputs.
Model the standard of professionalism and patient centredness that we expect of everyone in the clinic.
4.4 Quality, safety and regulatory compliance
Work in partnership with the group compliance department to maintain the clinic in a continuous state of
registration compliance under the Karnataka Private Medical Establishments Act, including all licences,
certificates and statutory displays.
Lead clinic level preparation for NABH accreditation with the group compliance department, owning the
evidence base, policy adoption and audit readiness at site level.
Own clinic level health and safety, fire safety, infection prevention and control, and biomedical waste
management.
Ensure all incidents, risks, near misses and safeguarding concerns are reported through the group reporting
system without delay, and that actions are closed out.
Deliver the clinic audit calendar, including clinical record audits, and present findings and improvement
actions to the Clinical Director India.
Maintain the clinic risk register and escalate in line with the group risk appetite framework.
4.5 Commercial and financial performance
Hold accountability for clinic level financial performance against budget, including revenue, direct costs and
contribution, working in partnership with the Finance department.
In partnership with the Finance department, ensure every episode of care is correctly priced, invoiced and
collected, with no revenue leakage between the clinical record and the ledger.
Manage clinic petty cash, purchase approvals and expenditure within delegated limits, in partnership with the
Finance department and in line with group financial controls.
Produce accurate monthly forecasts of volume, revenue and headcount cost with the Finance department,
and explain variance.
Care Neurodiversity India Private Limited |

Job Description | Clinic Manager, Indiranagar | v1.0
Identify and deliver efficiency improvements that reduce unit cost per assessment without reducing clinical
quality.
4.6 Growth, scaling and replication
Document the Bangalore operating model to a standard that allows it to be replicated in a second city
without rework.
Contribute to site selection, fit out planning and mobilisation for the second clinic.
Build relationships with local referrers, employers, universities and partner organisations that generate
sustainable patient demand. Support the group India workstream with operational input, data and local market intelligence.
Deputise for the Clinical Director India on operational and administrative matters as required.
Care Neurodiversity India Private Limited |

Job Description | Clinic Manager, Indiranagar | v1.0
5. You should apply if
You have run a clinic, hospital unit, diagnostic centre or something comparably operational, and you loved
the days when everything ran on time.
You have opened something new, or you have always wanted to and never had the chance.
You believe patients deserve hospitality grade service and hospital grade safety at the same time, and you
refuse to trade one for the other.
You are comfortable being the most organised person in the building.
You care about mental health and neurodiversity, and the idea of breaking stigma in India genuinely excites
you.
And you probably should not apply if
You need a detailed playbook before you can act. We are writing the playbook. That is partly your job.
You see patient experience as a front desk function rather than the whole point.
You want to make clinical decisions. That door is closed and it stays closed.
You are looking for a role you can do quietly. This one comes with visibility, to the UK executive team and to
the board.
The formal criteria
E denotes essential. D denotes desirable. Shortlisting will be against the essential criteria.
Category
Criterion
Qualifications
Graduate degree in any discipline
Postgraduate qualification in hospital administration, healthcare
management or business administration, for example MHA or MBA
Qualifications
Experience

Minimum five years of operational management experience, of which
at least three in a clinic, hospital, diagnostic or comparable healthcare
setting

Demonstrable experience of line managing a team of four or more
people
Experience
Experience
Experience

Experience of managing a clinic or unit level profit and loss, or clear
accountability for revenue and cost
Experience of opening a new clinic, unit or site from mobilisation
through to steady state
Experience in mental health, psychiatry, neurodiversity or allied health
services
Experience
Experience
Experience

Experience of NABH accreditation preparation or assessment
Experience working with an international parent company or global
capability centre
Working knowledge of Indian healthcare regulation, including clinical
establishment registration and biomedical waste rules
Knowledge
E
Care Neurodiversity India Private Limited |

Job Description | Clinic Manager, Indiranagar | v1.0
Category
Criterion Understanding of data protection obligations under the Digital
Personal Data Protection Act 2023
Knowledge
Uderstanding of Karnataka employment and shops and
establishments requirements as they apply to clinic staffing
Knowledge
Strong command of spoken and written English, sufficient to work
directly with United Kingdom based colleagues
Skills
Fluency in Kannada or Hindi for patient facing communication
Confident use of clinic or hospital management systems, and
competent use of spreadsheets for scheduling and reporting
Skills

Ability to interpret operational and financial data and act on it
Comfortable with ambiguity and able to build process where none
currently exists
Attributes
Personally credible with senior clinicians while holding operational
standards firmly
Attributes
Committed to dignity and respect for people with ADHD and other
neurodevelopmental conditions
Attributes
Willing to travel within India for second city mobilisation

6. Who you will work with
Chief Operating Officer, group
Clinical Director India
Line manager. Operating standards, performance and escalation
Clinical accountability and clinic clinical governance
Clinical Pathway Lead India
Day to day pathway design, clinical scheduling and capacity
Consultant psychiatrists and
psychologists
Session planning, utilisation and clinical administration support
Compliance department
Customer Success
Registration, accreditation, information governance and audit
Kat Frize. Patient conversion, retention and service recovery
Emily Maginess. Demand generation, campaigns and lead handling
Budget, forecasting, billing, collections and financial controls
Clinical governance framework and quality standards
Incident reporting, risk and assurance
Marketing
Finance department
Chief Medical Officer, group
Chief Governance Officer, group
Chief People Officer, group
India technology function
Patients and families
Recruitment, employment compliance and people policy
Clinical systems, connectivity and service desk
Primary service relationship and the reason the role exists
Care Neurodiversity India Private Limited |

Job Description | Clinic Manager, Indiranagar | v1.0
Where you fit, in one picture
Solid teal lines are reporting lines. Dotted pink lines are partnerships. Psychologists report through the Clinical
Pathway Lead, and the Clinical Director holds overarching accountability for clinical quality across the whole
clinical team. None of the clinical team reports to you and you do not report to them. You run the clinic together,
with clean lanes.
7. How we work
Care ADHD exists to unlock potential. Our patients have often waited years, sometimes decades, for an accurate
explanation of how their own mind works. The way you do this job matters as much as what you deliver.
Put the patient first when operational and commercial pressures pull in different directions, and escalate
rather than absorb the tension silently.
Care Neurodiversity India Private Limited |

Job Description | Clinic Manager, Indiranagar | v1.0
Tell the truth about performance, including when the numbers are poor. We would always rather hear a
problem early.
Treat clinical judgement as the clinicians to make, and operational delivery as yours to own.
Write things down. An undocumented process cannot be replicated, audited or improved.
Hold a high standard consistently rather than an exceptional standard occasionally.
8. The practical bits
Employer
Care Neurodiversity India Private Limited
Full time, in line with clinic operating hours. Occasional Saturday cover
expected
Working pattern
Probation
Six months
Notice period
Leave and benefits
To be confirmed in the contract of employment
In line with company policy and Karnataka statutory entitlements
Annual performance bonus linked to clinic operational, quality and
financial measures
Bonus
Identity, right to work, qualification verification, employment references
and background verification
Pre employment checks
Review
This job description will be reviewed annually and may be amended
following consultation as the service develops
Care Neurodiversity India Private Limited |