Representative II, Customer Service -… at Cardinal Health · Remote

Summary: Cardinal Health is a company focused on enhancing customer business through effective customer service operations. The Representative II, Customer Service – New Patient Care is responsible for engaging with patients to initiate service and ensure timely delivery of medical supplies, providing exceptional customer service while maintaining compliance and productivity standards. Responsibilities: - Serves patients over the phone to initiate their first order of diabetes testing supplies and related products - Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process - Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed - Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations - Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month - Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals - Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues - Documents all interactions and maintains detailed notes in the company system for continuity and compliance - Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies - Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams Preferred Qualifications: - 1-3 years of customer service experience in a call center environment - High School Diploma, GED or equivalent work experience Required Skills: Customer service experience Important Skills: Call center environment, Problem resolution Nice-to-Have Skills: Empathy, Professionalism Benefits: Medical, dental and vision coverage, Paid time off plan, Health savings account (HSA), 401k savings plan, Access to wages before pay day with myFlexPay, Flexible spending accounts (FSAs), Short- and long-term disability coverage, Work-Life resources, Paid parental leave, Healthy lifestyle programs