Concierge at Cardinal Bay in Huntsville, TX

Concierge Carriage Inn Huntsville Huntsville, TX, US Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on: • Respect • Excellence • Appreciation • Connection • Honor Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life! We have an outstanding opportunity for a Full-Time Concierge to join our team at Carriage Inn Huntsville. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests. Benefits: • Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life insurance is covered 100% by Cardinal Bay • Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks. Use it, let it roll, or cash it in!  • Benefit from exclusive discounts on home, auto and pet insurance.  • Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition & childcare costs!  • Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!  • $300 per FT referral  • Advancement & cross-training opportunities available at all 8 communities  • Plan for your future with our 401(k)-retirement savings plan and matching contributions. • Paid training program  Shifts: • 2:00 p.m. – 11:00 p.m.  • Monday - Tuesday & Thursday - Friday  • Holiday shifts on rotation Responsibilities: • Remains alert throughout the shift to quickly respond to emergencies or requests for assistance. • Monitors all incoming public traffic and assists with questions.  Track incoming/outgoing residents and guests. • Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public. • Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance. • Locks and unlocks doors at designated times, according to community protocol. • Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required. • May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors. • On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles. • Assist with maintenance orders through an electronic maintenance order system. • Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate. • Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc. • Set-up or take-down for activities as requested. • Maintains a professional appearance and good personal hygiene per company policies. Minimum Requirements: • High School diploma or GED required. • Prior customer service experience, front desk and telephone experience preferred. • Valid Texas Driver’s License is required along with good driving record. • Excellent communication and customer service skills. • Strong problem-solving skills, good judgement, and attention to detail • Understanding of HIPAA requirements • Proficient in PC skills including Microsoft Office, Word, and some Excel. • Must be willing to undergo a routine background check   Cardinal Bay is an Equal Opportunity Employer.