Field Engineer at CaptiveAire Systems in Eagan, MN

Summary: CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, dedicated to providing high-quality products and service. The Field Engineer will support the sales team with construction management and after-sales field support, requiring travel to job sites and a combination of field and office work. Responsibilities: - Estimated 50% to 75% of time spent in the field on job sites - Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles - Handling complex troubleshooting issues - Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service - A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required) - Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions - Maintain expert level knowledge of all CaptiveAire products - Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs - On site for construction trade coordination meetings and startups to ensure a good outcome - Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system - Use mechanical building design knowledge to review applications for customers and suggest improvements in operation - Perform 3rd party training for outside contractors on CaptiveAire products - Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues Required Qualifications: - 0-5 yrs experience - 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred - Must enjoy hands on product exposure - Multi-tasking, problem solving and strong communication skills a must - If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire - MUST BE A 'GO GETTER'! - Must be able to travel for training Preferred Qualifications: - Hands on, technical internship/co-op experience is preferred - HVAC and/or electrical experience strongly preferred Required Skills: HVAC, Electrical experience, Mechanical building design, Building management system, CASLink remote monitoring system, Product troubleshooting, Construction coordination, Professional Engineering (PE) License, FE Exam Benefits: Medical, dental and vision insurance, Disability & life insurance based upon election of medical insurance, 401k with employer match, Paid holidays, Paid time off (PTO) based upon tenure, Flexible spending account (FSA), Tuition reimbursement, including for Professional Engineering (PE) License, Relocation assistance