Training Facilitator - CCO -… at Capitol Bridge · Winchester

Summary: Capitol Bridge is a company based in Arlington, Virginia, providing independent medical reviews and related services. They are seeking a contract Training Facilitator in Winchester, KY, responsible for delivering and assisting with training programs to enhance employee effectiveness and success. Responsibilities: - Secure and coordinate training classrooms and/or plan and manage training events - Prepare comprehensive training materials and agendas by identifying training needs and performance gaps - Quickly develop a strong understanding of curriculum content and all assigned training topics - Deliver engaging training sessions to staff at all levels, proactively identifying gaps in knowledge and performance - Conduct ongoing training activities to ensure compliance with company projects, policies, contractual requirements, and applicable laws - Partner with internal and external leadership to align on goals and performance objectives, including SLAs and KPIs (e.g., pass rates, training completion, student experience) - Communicate consistently with management regarding attendance, performance, behavior, or other training-related concerns - Distribute, collect, and analyze training feedback surveys to drive continuous improvement - Maintain a high degree of flexibility, including adapting to changing schedules and working overtime based on contract and business needs - Support contract operations by taking inbound calls as required Required Qualifications: - Strong proficiency in Microsoft Word, Excel, PowerPoint, and Office 365 Suite - Excellent presentation and public speaking skills - Excellent interpersonal, communication (written and oral), organizational and time management skills - High attention to detail - The ability to work independently, collaboratively, and effectively in a fast-paced environment - The ability to adapt and improvise in instances of abrupt change - Ability to manage multiple tasks, including scheduling and monitoring employee progress Preferred Qualifications: - College degree preferred with a minimum of 1 year of training experience - Training Experience within the last 5 years Required Skills: Training Delivery, Call Center Experience, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Office 365 Suite, Public Speaking Benefits: Medical, Dental, and Vision benefits available (Health & Wellness contributions), SPL accrual (1hr per every 30 hrs worked), 11 Paid holidays