Part Time Branch Ambassador Smith Haven… at Capital One · Lake Grove

Summary: Capital One is redefining how people bank with a focus on customer-centric services. As a Branch Ambassador, you will engage with customers, perform various banking transactions, and ensure compliance with operational policies while delivering exceptional customer experiences. Responsibilities: - You’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience - You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures - Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience - You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs - The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally 'the expert' - You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions - You’ll be able to travel between branches in assigned local area and support the market that you are assigned Required Qualifications: - High School Diploma, GED, or Equivalent Certification - At least 1 year of Retail, Sales or Customer Service experience - At least 6 months of cash handling experience Preferred Qualifications: - Associate's degree - 2+ years of Retail, Sales, or Banking Experience Required Skills: Cash Handling, Retail Sales, Banking Compliance, Digital Banking Platforms Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.