Applied AI Specialist at Capital on Tap · London

We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 📍 London (Moorgate) | 🏢 3 Days in Office The Role Most companies talk about AI. We’re building the infrastructure to make it stick. This role exists to close the gap between AI’s potential and what our teams actually use every day. You’ll identify where AI can have real impact across the business, build and deploy working solutions fast, and make sure they get used, not just launched. This isn’t a research or strategy role. You’ll be shipping automations, coaching teams, measuring adoption, and iterating until it works. If you’d rather be doing than advising, this is for you. What You'll Do Analyse where AI can move the needle most. Map a team's processes end-to-end before proposing a single tool, and prioritise the workflows where AI can take real cost, time, or rework off the table. Build the right stack for the problem - production-grade agentic workflows that bridge LLMs, internal APIs, and case management tools, plus MCPs, Claude skills and plugins, n8n automations, and integrations with internal systems. You build it, debug it in production, and iterate live with users sitting next to you. Train the people who'll use it. Run hands-on sessions, write documentation people actually read, and coach AI champions inside every team you work with so they're self-sufficient before you move on. Roll out and measure. Active automations running unsupervised matter more than trainings delivered or pilots launched. Track weekly active AI users and impact per team, intervene when usage drops, and keep iterating until AI is part of how the team works. Maintain Capital on Tap's AI playbook. Document repeatable patterns, package them as reusable skills and templates, and make every engagement start faster than the last. Partner with senior stakeholders to decide where to point next, and what good looks like before you start. What We're Looking For Deployed AI tools in environments where downtime, errors, or rework have real cost - not sandbox experimentation. Hands-on, proven experience with Claude, Cursor, n8n, Zapier, or similar in a real business context. Technical fluency across low-code/no-code tools, APIs, MCPs, and integrations; comfortable in SQL and familiar with BI tooling. 2-5 years in product ops, BizOps, strategy, technical programme management, internal consulting, or a similar hands-on role. Strong communicator. You can run a workshop that lands, write documentation people actually read, and translate jargon for any audience. Comfortable with ambiguity. You diagnose fast, prioritise ruthlessly, and ship a working v1 inside a week even when the team you're working with isn't yet sure what they want. High ownership. You figure out what needs doing and do it, without waiting to be told. Interview Process 🤝 Stage 1: 30min Video call with the Talent Team Stage 2: 45min Video call with the Hiring Manager Stage 3: 90min In-Person Technical Task & Values Interview Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info 👍Check out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. 📧Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)