Team Coordinator Community Engagement at Capital Metro in Austin, TX

Ready to build relationships, amplify community voices, and make a lasting impact?

WHO WE'RE LOOKING FOR

The Coordinator I, Community Engagement Team, reports directly to the Manager, Community Engagement. This position is responsible for Community Engagement Team coordination of projects and programs to develop, maintain, and strengthen community relationships. This is accomplished through a program of work in three (3) general areas: Community engagement in Agency Decision-Making, Community Liaison, and coordination of Community Engagement Programs.

Responsibilities

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

Community Engagement & Outreach

• Support community engagement activities that promote awareness and understanding of Capital Metro services, projects, and initiatives.
• Assist with coordinating and participating in community meetings, events, and outreach efforts (in-person, virtual, and hybrid).
• Respond to community inquiries through various channels, including email, phone, social media, and in-person interactions.

Collaboration & Stakeholder Support

• Collaborate with internal departments and external partners to support coordinated engagement efforts.
• Assist in maintaining relationships with community stakeholders, including neighborhoods, businesses, and community groups.
• Support sponsorship and outreach initiatives that increase community awareness and engagement.

Data Collection & Reporting

• Collect and enter community engagement data into CRM systems, ensuring accurate tracking and follow-up.
• Assist with gathering community feedback, conducting basic research, and summarizing input, concerns, and trends.

Communications & Program Support

• Work with Marketing and Communications to support the development and distribution of public-facing materials.
• Support documentation and sharing of engagement activities, outcomes, and feedback with internal teams, as needed.

CapMetro Support & Other Duties Assigned

• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.

Qualifications

WHAT YOU BRING

• Bachelor’s degree in Business, Public Affairs, Public Relations, Urban Planning, Communications or related field. Additional relevant experience may be substituted on a year-for-year basis for up to four years.
• Two (2) years of progressively responsible experience in dealing with business, community or government relations or communications, urban planning, customer service, or non-profit or public agency clients, including data analysis and communications to the public preferred.
• Bilingual in English/Spanish/Vietnamese/Arabic/ASL or Mandarin and ability to translate materials preferred.
• Working knowledge of Microsoft Office Suite, including Word, PowerPoint, Excel and Office, or similar PC-based word-processing, web design platforms or spreadsheet applications.

Knowledge, Skills and Abilities:

• Knowledge of standard project management principles and methodologies.
• A high degree of discretion in judgment and ability to determine the most optimal action which will result in the most benefit to Capital Metro.
• Excellent oral, written, and interpersonal communication skills.
• Effective organizational development and problem-solving skills.
• Effective planning and strategic management skills.
• Excellent presentation and public speaking skills.
• Ability to coordinate and manage events with internal and external partners.
• Ability to produce professional documents.
• Ability to establish and maintain effective working relations with a diverse population.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.

Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. This position may need to work varying shifts, days, nights, weekends, holidays, and rotating shifts, to meet the department’s needs. Must be able to use a telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.

Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

WORK AUTHORIZATION

Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.

Mobility Status:

As a Hybrid position, onsite presence is guided by team collaboration needs, customer and front-line team member interactions, and role responsibilities. People leaders will set expectations for onsite presence; however, incumbents are generally encouraged to work 8 to 12 days in office per month. Mobility status is subject to change at any time based on business needs or organizational decisions.