HIM ROI Supervisor - FT - Day -… at Capital Health · Pennington

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$22.64 - $29.42

Scheduled Weekly Hours:

40

Position Overview

Responsible for daily operations of Release of Information (ROI) team to ensure accurate, compliant and timely processing and disclosure of protected health information in accordance with Capital Health, HIPAA, state and federal regulations and industry best practices. Demonstrates advanced knowledge in release of information and understanding of medical record principles. Assists HIM management team in organization of department to effectively facilitate completion of multiple projects simultaneously. Participates in interviewing, hiring, and training of new staff members.

MINIMUM REQUIREMENTS
Education:    High school diploma or equivalent. Associate's or bachelor’s degree in health information management preferred.
Experience:    Three years' experience in an acute care hospital HIM department required. One year in leadership or supervisory capacity experience preferred. RHIT/RHIA preferred.
Other Credentials:    
Knowledge and Skills:    Possesses excellent organizational, interpersonal, verbal and written communication skills. Ability to effectively manage multiple projects simultaneously and ability to respond quickly in a fast-paced environment.
Special Training:    Highly proficient in Microsoft Office suite applications.
Mental, Behavioral and Emotional Abilities:    Ability to work in environment using multiple EMR systems. Excellent interpersonal, observation, analytical and problem-solving skills. Excellent customer service skills, strong critical thinking skills, ability to work in sometimes stressful environment. Perform detail-oriented tasks with high level of accuracy.
Usual Work Day:    8 Hours  
Reporting Relationships
Does this position formally supervise employees? Yes

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS
Leads and prioritizes Release of Information and correspondence workflow in HIM department to assure accurate and timely ROI operations in accordance with hospital, state and federal requirements.
Responsible for staff training, scheduling, conflict resolution, performance evaluations and assists HIM leadership in identifying career advancement opportunities
Facilitates resolution of complex or escalated ROI issues with patients, providers, attorneys, payers, law enforcement, and internal departments
Assists in monitoring of ROI performance metrics for continuous improvement in timely and accurate processing of release of information requests consistent with industry standards
Monitors and facilitates resolution of requests on hold for various reasons
Participates in creating a collaborative environment with a focus on team work to promote excellent customer service to obtain successful outcomes
Works closely with Revenue Cycle, Risk Management and an array of hospital and Capital Health Medical Group (CHMG) team members to facilitate customer satisfaction and successful organizational outcomes.
Assists in development and updates department procedures and job aids.
Troubleshoots issues with systems and assists with facilitating concerns to IT and follows up to ensure resolution.
Maintains knowledge of current privacy regulations, updates policies and communicates department updates to staff as needed.
Represents hospital and CHMG ROI in interdisciplinary committees to provide ROI subject matter expertise.
Adapts to changing department demands required for higher department efficiency.
Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequent physical demands include: Wrist position deviation , Pinching/fine motor activities

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl

Continuous physical demands include: Sitting , Keyboard use/repetitive motion , Taste or Smell , Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Moderate Hearing
Anticipated Occupational Exposure Risks Include the following: Uneven Surfaces or Elevations , Dust/Particulate Matter
 

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.