Customer Service Advisor - at Capita in Cork, Munster, Ireland

Customer Service Advisor - Location: Little Island 🌍 Join Capita Ireland as a Customer Service Advisor – Hybrid Little Island!!! Capita Ireland is excited to welcome new Customer Service Advisors to our growing team! 💬 What You'll Do Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries. You’ll play a key role in delivering a positive, proactive service experience every time. 🕒 Your Schedule 💬Flexible shifts across Monday to Sunday (40 hours per week) Working hours between 8:00 AM and 8:00 PM (Rotational): 08:00 – 16:30 09:00 - 17:30 10:00 - 18:30 11:30 - 20:00 🚀 Start: 18 May 2026 Job title: Customer Service Advisor - Job Description: What’s in it for you? You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. € 29 432,00 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit – giving you access to lifestyle savings, & discounts Eyecare vouchers for eye examinations and funds towards glasses if required. Capita pension scheme Employee Assistance Programme life Assurance Benefit cycle2work scheme….and plenty more What you’ll be doing: Handle a high volumes of customer queries telephonically, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers. Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we’re looking for: Previous experience working in a customer service role. High levels of attention to detail Strong communication skills and the ability to build rapport with all callers Excellent organisational skills The ability to work to stringent customer service SLA’s and KPI’s Demonstrating confidence and clear levels of communication. Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel. Displaying proactive attributes and career aspirations. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application and complete our screening process so that we can find out more about you. #jobs Location: Little Island , Ireland Time Type: Full time Contract Type: Permanent Additional Locations: Cork