Capgemini
Query Resolution Helpdesk at Capgemini in Hybrid - Kolkata
Mid LevelHybridHybrid - Kolkata250000 INR–400000 INR/yr
Skills
Customer ServiceVoice ProcessGrievance HandlingEscalationsCustomer QueriesQuery ResolutionHandlingHelpdesk
Job Description
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
Previous experience required in similar positions.
Preferred candidate profile
The team member must ensure they share their specialist knowledge within the team
Previous experience required in similar positions.
Preferred candidate profile
The team member must ensure they share their specialist knowledge within the team