Donor Care Specialist at Cape Cod Healthcare in Hyannis, MA

1. Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards.

2. Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.

3. Performs all aspects of whole blood collections and therapeutic phlebotomy procedures.

4. Performs whole blood collections on offsite blood drives and in donor center.

5. Prepares and labels blood components and samples for testing.

6. Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.

7. Assists with donor recruitment.

8. Performs daily inventory and replenishment of all donor care supplies as needed. Sends a list of supplies to be ordered to the Supervisor or designee.

9. Obtains appropriate blood specimens from donors and patients.

10. Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.

11. Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.

12. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.

13. Performs other work-related duties and activities as assigned or requested.

Additional DONOR ROOM SPECIALIST I PRIMARY DUTIES AND RESPONSIBILITIES:

1. Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor.

2. Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance an improvement and development of new methodologies.

3. Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

Additional DONOR ROOM SPECIALIST II PRIMARY DUTIES AND RESPONSIBILITIES:

1. Trains, orients and mentors new hires and/or students on procedures and operations of the department.

Donor Care Specialist I

Job Code: 8255 Grade: S9

• Ability to read, write and effectively communicate in English.
• High School Diploma or GED required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• Prior phlebotomy experience required.
• National Certification or completion of an accredited phlebotomy program preferred.
• Basic Life Support certification (BLS) within 90 days of hire.
• Proficiency in using computers/laptops.

EDUCATION/EXPERIENCE/TRAINING:

Donor Care Specialist II, DPT (ASCP) Certification, QDP (ASCP)

Job Code: 7062 Grade: S10A

• Ability to read, write and effectively communicate in English.
• High School Diploma or GED required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• One-year experience as donor phlebotomist preferred.
• Working knowledge of blood groups and Rh types and donation procedures.
• Basic Life Support certification (BLS) and must maintain certification.
• Current Donor Phlebotomy Technician, DPT (ASCP) certification or Qualification in Donor Phlebotomy QDP(ASCP) required and must be maintained.
• Proficiency in using computers/laptops.