ORMB ITSO at Capco in Bengaluru, Karnataka, India

Job Title: ORMB ITSO About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Description: ORMB ITSO(5-8 Years) Location: Pune Knowledge of Cloud technologies (GCP) beneficial, Knowledge of Site Reliability Engineering (SRE) an advantage, or willingness to achieve SRE accreditation, Strong knowledge and experience of implementing DevOps practice. Strong IT Infrastructure experience focused on Enterprise Services. Ability to own IT infrastructure – including submitting funding ask for running IT estate, including planning & management for technical product upgrades & enhancement, system security and mandatory upgrades. Excellent communication, interpersonal and leadership and relationship management skills, able to forge trusted partnerships with a wide range of stakeholders across the Bank. Ability to prioritize work, multi-task and collaborate to successfully deliver services to agreed levels in a diverse and constantly changing environment. Strong analytical and critical thinking skills, with ability to think creatively to drive innovative, practical and cost-effective solutions to complex issues. Knowledge and experience of incident / problem / change and release management Experience of Agile methods and leading Pods. Effectively coordinate delivery of services involving elements delivered by other internal/external teams. Knowledge on Payments Domain, Payment Operations esp. Payment Billing would be an advantage. Strong analysis skills. Ability to organize incident data and identify trends Confident in actively participating in Service Management meetings relating to Incident Management and representing GPS Technology interests The drive to become an Incident Management Subject Matter Expert and build similar competencies across the GPS Technology team. Maintain a “Can-do” attitude and a high degree of self-motivation, a strong drive to achieve, ability to drive incident calls, include stakeholders into incident calls as needed, and progress,  fast resolution of incidents, ensuring least possible impact to the business and customers.