Technician, Field Svc I at Canon USA in Burlington, NJ

Summary: Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to provide exceptional support and maintenance for Canon products. The role involves reporting product issues, maintaining technical documentation, and ensuring customer satisfaction through efficient service delivery. Responsibilities: - Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping - Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance - Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned - Showcasing strong customer communication and satisfaction skills - Maintaining the performance of assigned machines - Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets Required Qualifications: - Hold a High School diploma or equivalent experience required - Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class - Ability to travel (valid driver's license and acceptable driving record necessary) - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises - Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling) Required Skills: Field Service Reports, Technical information maintenance, Security clearance, Basic understanding of internet environments Benefits: This role is eligible for a transportation allowance., Employee referral bonus, Employee discounts, “Dress for Your Day” attire program (casual is welcome, based on your job function), Volunteer opportunities to give back to our local community, Swag! A Canon welcome kit and official merch you can’t get anywhere else, Medical, dental, vision, 401(k) Savings Plan, Discretionary profit sharing, Discretionary success sharing, Educational assistance, Recognition programs, Vacation