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Key Account Manager:in (80-100%) at Canon · Lausanne
Mid LevelOn-siteLausanne, Vaud, Switzerland
Skills
crm toolsreporting systemssales skillsnegotiation skillsstrategic thinkinganalytical capabilitiescommunication skillsinterpersonal skillsproject managementleadershipproactivitycustomer-centric mindsetresilienceresults-driven attitudeteam playergerman language proficiency
Job Description
The Key Account Manager is responsible for managing, developing, and retaining a portfolio of enterprise clients and prospects (organizations with more than 250 employees). Acting as a strategic partner, the role focuses on building long-term relationships, driving value, and supporting business growth.
The Key Account Manager is responsible for managing, developing, and retaining a portfolio of enterprise clients and prospects (organizations with more than 250 employees). Acting as a strategic partner, the role focuses on building long-term relationships, driving value, and supporting business growth.
Responsibilities
- Manage and grow an existing portfolio of high-potential enterprise accounts
- Identify and acquire new strategic clients
- Identify growth opportunities (upsell, cross-sell)
- Build strong relationships with key decision-makers (C-level, IT or purchase Directors, Finance Directors, etc.)
- Understand client needs and business challenges to propose relevant solutions
- Anticipate churn risks and implement retention strategies
- Lead contract negotiations and manage framework agreements
- Track and report on key performance indicators (revenue, margin, pipeline, conversion rates)
- Contribute to overall sales targets and company growth
- Work closely with internal teams (BID management, Pricing desk, Sales Support, Presales and Consulting etc.)
- Contribute to the development of tailored solutions for enterprise clients
- Ensure successful delivery and implementation of client projects
Qualifications
- Master’s degree (Business School, University, or equivalent)
- Minimum 5 years of experience in key account management in IT or Printing Industry or B2B sales
- Proven experience managing complex sales cycles and senior stakeholders
- Mother Tongue French and English: Fluent, german a Plus
- Strong sales and negotiation skills
- Strategic thinking and analytical capabilities
- Excellent communication and interpersonal skills
- Ability to manage multiple projects independently
- Proficiency with CRM tools and reporting systems
- Leadership and proactivity
- Customer-centric mindset
- Resilience and results-driven attitude
- Team player
Contact person:
Aurelia Adamo
HR Business Partner