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IT Local Support Professional at Canon in Uxbridge, England, GB
Skills
Job Description
Canon are looking for an IT Support Specialist who will provide operational support as well as excellent customer service within Canon’s ICT Department.
Salary up to £33,450, dependent on experience.
This role allows you to provide an efficient and comprehensive technical support to Canon UK and Canon Europe employees and contractors in cooperation with European Central IT Support.
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Responsibilities
- Provide IT Support to Canon Europe HQ, Canon UK and Ireland employees including remote offices and field-based employees
- Work in a collaborative environment on IT projects with IT peers and stakeholders
- Ensure SLA targets are met whilst providing a friendly customer-oriented approach, escalate where required
- Image, maintain and deploy Windows laptops, and support of mobile devices (Samsung and Apple)
- Install, maintain, and upgrade IT equipment and network infrastructure. Including working with external vendors for support and maintenance
- Maintain IT assets and ensure documentation and logs are kept up to date and compliant
- Work closely with the IT Local Support team, Service Desk team and third line support teams
Qualifications
Required skills:
- Understanding of Office 365 environment including MS Teams, One Drive and SharePoint
- Strong understanding of IT hardware laptops/desktops, mobiles devices and software
- Clear verbal and written communication skills
- Completion of an IT related courses, degree or apprenticeship programme
Desirable:
- Understanding of video conferencing solutions
- Ability to support Apple Mac devices
- Familiarity of AI tools including Microsoft Co Pilot
Salary up to £33,450, dependent on experience.
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