Dispatcher at Canfield Plumbing, Heating & Electrical in Lowell, MI

Dispatcher – Canfield

Pay: $22.00 – $27.00 per hour
Schedule: Monday – Friday | Full-Time

Why Work With Us:

Canfield’s leadership team combines the benefits of being a well-run local business with the tools and resources of a strong, growing organization. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to resolve the critical issues affecting their homes.

Responsibilities:

• Receive emergency and non-emergency calls and document critical information as needed
• Knowledgeably prioritize calls based on urgency and importance
• Monitor field technicians to effectively manage schedules and optimize time utilization
• Schedule customer appointments using right tech/right call guidelines
• Perform accurate data entry to track calls, jobs, and customer information

Qualifications:

• Previous dispatching experience required
• Home services industry experience and/or ServiceTitan experience strongly preferred
• Strong attention to detail and organizational skills
• Dependable, conscientious team player
• High standards for honesty, integrity, professionalism, and attitude

Benefits:

Health Coverage: Employer-paid medical, dental, and vision plan options
Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
Savings Accounts: FSA and HSA contribution options
Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and paid holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition reimbursement
• Ongoing training and professional development

Requirements:

Successful completion of pre-employment screening, including assessments, interviews, background checks, and drug screening

Canfield is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences.