Manager, Social Media at Canadiantireco… · Toronto

Manager, Social Media Location: Toronto, ON What you'll do As a Social Media Manager for Organic Social and Community Management, you will play a critical role in our Social Centre of Excellence team to build a best-in-class social experience for our customers. You will work closely with other internal teams including marketing, merchandising, sports & community partnerships, Brand Communications & Corporate Communications to build strategy, create content and achieve KPI’s.  You will be accountable for building and managing our social communities, understanding the importance the channel plays in creating both individual connection and broad reach to our most important constituents, our customers. You will also work in close collaboration with our agency partners for creative execution, including creative and influencer agencies and moderation agencies. Be a strategic thinker who can push our approach to social media and capitalize on trends in real-time, creating top-tier, industry leading social channels for Canadian Tire & Hudson’s Bay Find new and exciting ways to engage customers on social media to drive brand affinity and impact all areas of the funnel – awareness, engagement and conversion.  This includes integrating social content into our owned ecosystem to support channel-specific objectives (e.g. social integration on site). In this role, you will lead Social Channel Strategy, including channel positioning, objective and KPI setting and performance analysis and reporting Lead Community Management for HBC and CTR (both corporate and local channels) including managing agency, moderation guidelines, escalation processes, daily escalations and crisis management.  The manager will also need to ensure we have an updated escalation coverage calendar and process in place and be accountable for setting best practices with other banner leads for social to ensure that we manage issues and escalations consistently, with an ability to address x-banner needs in a coordinated manner. Occasional after hours and weekend work when escalations arise that require immediate management with senior leadership team  (~5-10% of time). You will use a data driven and innovation centric approach to inform our strategy, implementing a test and learn approach that can be socialized beyond the COE. A crucial aspect of your role is performance analysis, where you will regularly assess channel, post and overall performance alongside business results. Based on these insights, you will provide performance updates and reports to relevant teams to drive data-informed decisions. These insights shape our strategy, channel development and organic content and ensure we stay closely connected to brand perception. As the Social Media Manager, you will identify key opportunities for Canadian Tire to be a leader in the social space when it comes to driving strategy, content, community management and enhancing the customer experience. This will require an ability to be equal parts strategic and nimble to capitalize on key brand and cultural moments, to drive relevancy and engagement. Staying up-to-date with industry trends and emerging technologies will be crucial in ensuring our continued success. In this position, you will lead social-first brand produced content. This includes ownership of the content calendar and execution of day-day content through working with various agencies, influencers and brand partners. You will also collaborate with campaign marketing teams (Social Commerce, Promo, Christmas, Olympics), Merch/Brand and Partnership teams. You will occasionally have to attend evening, weekend and after-hours events in person to capture content at events  (~10% of time) This role requires management and development of a high performing team of currently 4 members (2 Associate Managers, 1 specialist, 1 community engagement lead). Be an effective, collaborative leader to contribute to the build and scale of the Social Media CoE, supporting the Director and AVP in that mandate. Overall, this role requires strong leadership skills, strategic thinking, creativity, a high degree of agility, collaboration with various stakeholders, a strong data and analytics skill set and a passion for driving innovation in the social landscape. What you bring Bachelor's or Master’s degree in marketing, media, communications, public relations or equivalent training You’ve led complex teams with over 5-7 years experience, executing social media campaigns across all platforms with a track record of growing audiences, driving engagement. Passion for all things social/digital and creating innovative customer experiences. Knowledge of social media, retail, pop culture and marketing trends. Strong strategic and technical background with focus on digital/social channels, influencers, including robust knowledge of content creation and best practices by platform Experience creating social media strategies, marketing communications, leading cross functional meetings, managing production and execution of content. A strong relationship builder, with a proven ability to collaborate with cross-functional teams, agencies and manage key stakeholders Online savvy with understanding/working within brand/legal policies and guidelines for social media Proficiency in creating content including platform editing and tools like Canva. Strong ability to utilize data and customer engagement metrics to find opportunities Established relationships with 3rd party vendors like Google, Meta, TikTok, etc to drive collaboration, innovation and adoption of emerging opportunities Customer-focused individual, with exceptional written and oral communication skills Ability to work independently with the ability to work with tight deadlines and adapt to change. This includes the ability to work a flexible schedule which includes some weekends and potentially holidays for posting, engagement, content creation and occasional travel. Have a comprehensive knowledge of the media landscape (both digital and traditional) Including experience boosting posts/paid social media execution. Strong leadership skills with a proven ability to coach and develop a team We’re always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our typical hiring range is between $79,000.00 - $131,000.00 CAD Annual. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. #LI-GT1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. About Us Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.