Sales Development Representative at Camping World in West Boylston, MA

Summary: Camping World is seeking a Sales Development Representative to contribute to their enterprise-wide sales initiative. The role focuses on nurturing customer relationships, generating leads, and ensuring customer satisfaction through effective communication and collaboration with the sales team. Responsibilities: - As the Sales Development Representative (SDR), you will take ownership of nurturing and cultivating relationships with our prospects throughout their entire journey, from initial contact to post-sale support - Your pivotal role involves creating a well-structured sales funnel through proactive prospecting, ensuring a steady flow of activity and opportunities for our sales team - Employ various strategies to generate appointments and drive traffic by meeting departmental activity targets utilizing outbound calls, online inquiries, and other lead-generation techniques - Effectively communicate with prospective customers to understand their needs, answer inquiries, and provide information about our RV products and services - Utilize provided scripts and talking points for both initiating and receiving phone calls - Proactively make 8-10 outbound calls per hour with the primary objective of scheduling sales appointments - Utilize the CRM system to record and manage customer information, appointments, calls, and sales interactions. Maintaining accurate and up-to-date data is essential for efficient follow-up and tracking - Stay up-to-date with all ongoing marketing campaigns and promotions. Align your efforts with marketing initiatives to leverage their impact on lead generation and sales conversion - Regularly track and analyze your personal performance metrics, including appointments scheduled, calls made, sales achieved, and customer engagements - Be receptive to coaching and work closely with the Sales Development Manager to improve departmental success - Ensure complete customer satisfaction by helping to proactively manage online reputation through review sites and social media outlets - Collaborate with sales team to ensure total department symbiosis and ensure a seamless journey from initial contact to sale Required Qualifications: - Clear and concise written and verbal communication - Results driven and motivated for sales - Excellent customer service - Effectively manages responsibilities with time management to reach goals - Ability to multi-task while demonstrating strong organizational skills - Has prior CRM experience and is very computer savvy - May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Preferred Qualifications: - VinSolutions experience is a huge plus! - Previous sales experience a plus Required Skills: CRM experience Important Skills: Sales experience, Time management Nice-to-Have Skills: Customer service, Communication skills Benefits: Paid Time Off, 401(k), Employee Assistance Program, Good Sam Roadside Assistance, Discounts, Paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), On the job training opportunities, Comprehensive benefit package including medical, dental, vision and more, Access to dental & vision coverage