Department: Revenue Operations

Location: Home based, UK

Reports to: Sales Enablement & Performance Director

Contract: Fixed-term contract, 12 months

Hours: 37.5 per week

Salary: (Depending on experience)

Role Overview

You will own the systems, data and automation our commercial teams run on. HubSpot sits at the centre of it, alongside Xero, a cloud data warehouse fed by Fivetran, and SQL, Google Sheets and Make.com powering most of what runs on top.

There is real work to do. An independent review has just mapped where our foundation needs fixing, so this is a role for someone who wants to build and remediate rather than administer something already mature. You will decide what gets fixed first, and you will have the room to do it properly.

It is a deliberately AI-native role. We are as interested in how much manual work you remove as in how much you absorb, and we expect real agent-building rather than experimentation – there is a large, well-defined body of repetitive work here waiting to be automated away.

This is hands-on, not management. There are no direct reports. We are looking for someone who wants to be in the systems – writing the SQL, building the automations, shipping the agents. You will also help shape how revenue operations and automation are structured and resourced going into 2027, rather than only working to a plan handed to you.

Key responsibilities:

CRM platform and data

• Own HubSpot as platform owner – data model, properties, pipelines, teams, seats and permissions.
• Own CRM governance – access control, the rules for who creates and changes what, and ownership of the records that currently sit between teams with no owner.
• Own data quality end to end, measured against an agreed baseline, with a maintenance routine that stops it degrading again.

Automation and AI

• Design and build automation across the revenue stack – workflows, integrations, webhooks and API work.
• Build and deploy AI agents against real operational workloads, using Claude in particular, and take them from prototype to something the business relies on daily.
• Make pragmatic build, buy or automate calls and keep the stack coherent and affordable.

Commission, quota and forecasting

• Run the commission cycle end to end – calculation, sign-off, reconciliation, audit trail, Finance and People handoff, queries and disputes – and automate the parts of it that are currently hand-worked.
• Maintain and extend the calculation engine, and apply in-year changes for starters, leavers, promotions, transfers, ramp and proration.
• Run the annual quota cycle and build the views and reporting behind account-level planning and budgeting.
• Own forecast infrastructure and hygiene – stage definitions, forecast categories, close-date discipline and pipeline integrity – so the forecast is trusted.

Support, reporting and planning

• Own the RevOps and Sales Enablement ticket queue, fixing root causes rather than repeatedly resolving the same symptoms.
• Own commercial reporting – pipeline, conversion, attainment, productivity and forecast accuracy – and build role-appropriate views so people see what matters to them.
• Partner with Marketing on the shared CRM, the marketing-to-sales handover, and funnel reporting and attribution.
• Work with the Sales Enablement & Performance Director to turn what good looks like across CRM, operations, automation and data into a costed, sequenced plan for 2027.

Candidate Specification:

Essential

• Deep hands-on experience owning revenue operations, GTM engineering or sales systems in a B2B environment.
• HubSpot at admin and architect level – fluent in the data model, properties, permissions and reporting, and how changes flow downstream. Not a user-level requirement.
• Strong SQL, with a sound grasp of relational data modelling and data architecture principles.
• Hands-on with automation and integration tooling – Make.com, n8n, Zapier, Clay or similar – including webhooks and API calls.
• Strong practical experience with Claude, including AI agents you have built, deployed and maintained in production, with the judgement to know where an agent is the right answer and to check what it produces.
• A builder’s mindset with the architect’s discipline – able to fix and future-proof a foundation rather than wire automations on top of a shaky one, and comfortable making a considered call in ambiguity and keeping things moving.
• Credible with sales, finance and senior leadership, and able to explain technical logic to non-technical audiences without territory friction.

Desirable

• Experience owning or running a commission or incentive process.
• JavaScript to a level where you can read, debug and extend scripts, ideally including Google Apps Script.
• Familiarity with a finance system such as Xero, and exposure to an ELT tool such as Fivetran or similar.
• Experience standing up or remediating a CRM / martech foundation, ideally in apprenticeships, skills, education or another funded or learner-based model.
• Proven change management experience – you have changed a process people cared about and left the organisation better off.a

Company Benefits:

• Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• Employee Assistance Programme with a dedicated company counsellor

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.
We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.
Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial
We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit
Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused
Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard
We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.
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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.