Customer Success AI Optimization Intern at Cambridge… · Cambridge

Summary: Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider, dedicated to making roads and drivers safer. They are seeking a Customer Success AI Optimization Intern who will help improve customer service and operational efficiency through AI and automation. Responsibilities: - Audit current tool usage and subscription levels across the Customer Success tech stack - Identify gaps in AI adoption and automation opportunities (e.g., automated note capture, summarization, workflow automation, account insights) - Conduct interviews with CSMs and cross-functional teams (Sales, Product, Operations) - Quantify time-saving and workflow optimization opportunities - Develop a structured AI Enablement Guide tailored to Customer Success - Deliver live training sessions for CSMs on best practices for AI-driven efficiency - Produce a final report with prioritized recommendations and ROI summary Required Qualifications: - Currently pursuing or recently completed a Bachelor's degree (or equivalent) in Business, Information Systems, Computer Science, Communications, or a related field - Strong analytical and research skills — comfortable synthesizing information from multiple tools and stakeholders - Familiarity with productivity and collaboration tools (e.g., Slack, Google Workspace, Confluence, or similar) - Excellent written and verbal communication skills; able to present findings clearly to non-technical audiences - Self-starter with strong organizational skills and the ability to manage a project from discovery to delivery Preferred Qualifications: - prior exposure to AI tools (ChatGPT, Gemini) - work in a SAAS environment Required Skills: Productivity tools, Collaboration tools, AI tools, SaaS environment, Analytical skills, Research skills Benefits: Feel great working to improve road safety around the world!, Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness, CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!