Inside Sales Business Development… at CallMiner · Waltham

Company Description

CallMiner is a proud provider of market leading cloud-based conversational analytics solutions for improving agent performance across contact channels. With over 10 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

CallMiner strives to maintain an organizational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.

The CallMiner multi-channel speech analytics platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites.

CallMiner is a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom. We serve clients in a wide variety of industries: financial services, utilities & energy, manufacturing, government, communications, fulfillment & performance marketing, and travel & hospitality.

Job Description

This position, a key role in the fast-growing CallMiner sales team, is focused on creating highly qualified opportunities for our field sales directors. Responsibilities include following up on inbound leads from webinars, tradeshows, and website visitors; cold calling targeted accounts; participating in presentations via the web; and occasionally attending tradeshows. The ideal candidate has degree in business, sales, or marketing or equivalent training in business or sales experience in the software industry.

Primary responsibilities include:

 Following up with inbound leads

 Developing (with assigned directors) a prospecting/development plan

 Formulating effective voice mail and email messaging

 Understanding and being able to articulate our value proposition

 Willingness to prospect in whatever way you need to, to produce opportunities

 Be able to make 70+ calls a day to prospects.

 Work well in a team and fast paced environment

Technical Skills Requirements:

 Experience with web applications such as Microsoft Office/Exchange, SalesForce and LinkedIn

 Call Center, speech recognition, or analytics technology experience is a plus

Qualifications:

 Bachelor’s degree in business, sales, or marketing or equivalent training in business or sales experience in the software industry.

 Demonstrated ability to perform cold and warm calling techniques.

 Ability to triage leads as needed.

 Demonstrated ability to interact with people successfully over the phone, to lead or persuade, overcome challenges or organize activity

 Disciplined approach to daily activity planning, setting goals and achieving success

 Enthusiastic and self-starting approach

 Ability to communicate effectively (oral and written)

 Ability to take direction, be coached, and mentored

 Strong presence and interpersonal skills

 Experience with web applications such as Microsoft Office/Exchange, SalesForce and LinkedIn

 You must have 2+ years inside sales and/or lead generation experience, preferably in the software industry.

Qualifications

 Bachelor’s degree in business, sales, or marketing or equivalent training in business or sales experience in the software industry.

 Demonstrated ability to perform cold and warm calling techniques.

 Ability to triage leads as needed.

 Demonstrated ability to interact with people successfully over the phone, to lead or persuade, overcome challenges or organize activity

 Disciplined approach to daily activity planning, setting goals and achieving success

 Enthusiastic and self-starting approach

 Ability to communicate effectively (oral and written)

 Ability to take direction, be coached, and mentored

 Strong presence and interpersonal skills

 Experience with web applications such as Microsoft Office/Exchange, SalesForce and LinkedIn

 You must have 2+ years inside sales and/or lead generation experience, preferably in the software industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.