Technical Program Manager, Calix Cloud at Calix in Canada

Technical Program Manager, Calix Cloud Location: Remote - USA The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. Responsibilities: Oversee the entire development process, including planning, execution, and delivery of cloud services and event-driven applications. Work closely with Cloud and Systems product owners to understand, analyze product requirement dependencies, provide feedback, coordinate resources, and deliver a complete solution. Collaborate with cross-functional teams, including product management, design, and QA, to ensure seamless integration and delivery of Cloud product releases. Manage, facilitate, and coordinate release activities supporting the release (artifacts, readiness checklists, deployment/ implementation plans, playbooks, dependencies, risks, build out release calendars). Drive technical requirement discussions within engineering group in all phases of the SDLC. Create epics based on requirements review, produce design document discussions. Facilitate troubleshooting technical issues, provide guidance and mentorship to the development team, ensuring best practices in process, workflows and Jira hygiene. Collaborate with Product Management and Engineering leadership to translate platform opportunities into an actionable roadmap, manage dependencies, and deliver new platform capabilities into release scope. Qualification and Skills Required: 6+ years of experience in software development and project/program management fundamentals (software development life cycle and quality processes, such as scoping, costs, schedules, deliverables, change and risk management, and mitigation). Degree in Computer Science, Electrical Engineering, or related field (master's is a Plus). Experience with driving microservices-based programs, API/Endpoint architecture and orchestration. Experience with both AWS and GCP, with a preference for GCP. Excellent leadership, communication, and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Strong, creative problem-solving skills and ability to abstract and share details to create meaningful articulation. Exceptional skills influencing, teaming, and getting things done in a highly complex and nebulous environment. Ability to conceive of and accept responsibility for projects and see them through to completion. Ability to work on resolving roadblocks quickly and following up with a plan that takes the long view. Excellent Business analytical capabilities Good understanding of development, test and BI tools like – JIRA, Confluence, PowerBI, Test management tools, GIT, Bamboo, etc. Desired Skills: Practical experience program-managing Software-As-a-Service products and cloud-based services. Solid knowledge Software Configuration Management (SCM) and DevOps practices. Designing and building complex PowerBI reports and dashboards. Familiarity with SOC 2 compliance. Location: This is a remote-based position located in the United States or Canada. Please note that as part of the recruitment and hiring process, there is an in-person meeting that will take place. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 133,400 - 226,600 USD Annual All Other US Locations: 116,000 - 197,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. Additional Locations: Remote - Canada