Success Experience Intern at Calix in Remote

Summary: Calix is looking for a Summer intern to join their Success Experience team. In this role, you will contribute to high-visibility programs that span the entire customer lifecycle, including content management strategy and AI-powered engagement recommendation pilots. Responsibilities: - Support content management strategy workshops, process mapping, and documentation - Assist in engagement catalog review, updating descriptions, identifying underused engagements, and preparing catalog updates - Support AI-powered engagement recommendation engine pilots, including metadata structuring and testing - Contribute to contact management workflows: data validation, outreach logic, and process documentation - Document and coordinate cross-team alignment across Success, Marketing, and Product for journeys, campaigns, and segmentation - Assist with operational tasks: research, data cleanup, content audits, and lifecycle communication alignment Required Qualifications: - Pursuing a degree in Business, Marketing, Communications, Analytics, Information Systems, or related field - Strong analytical and organizational skills - Excellent written communication and ability to simplify complex concepts - Interest in customer lifecycle operations, AI/ML applications, and cross-functional collaboration - Self-starter who excels in dynamic environments - Able to work the complete Summer break (May - August or June - September) Preferred Qualifications: - Familiarity with Salesforce, Excel/Sheets, or content management tools is a plus Required Skills: Data analysis, Content management Important Skills: Salesforce, Excel/Sheets Nice-to-Have Skills: AI/ML applications