Senior Director, Agent Workforce Cloud Marketing at Calix in Canada

Senior Director, Agent Workforce Cloud Marketing Location: Remote - USA The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. Calix is seeking a highly skilled and experienced Senior Director, Product Marketing, to drive market expansion of Calix SaaS solutions – Operations Cloud, Service Cloud, Engagement Cloud – and the agentic workflow and business process automation enabled by the AI-native next generation Calix One platform. Candidates must have strong, proven product and solution marketing experience with cloud solutions. This candidate will fill a key leadership role within the product marketing organization, leading a team of product marketing subject matter experts, and reporting to the VP, Product Marketing. Responsibilities and Duties: Responsible for strategic solution positioning and messaging-aligned marketing content for Calix Agent Workforce Cloud. Lead and align their Product Marketing team to work within a matrix organization supporting multiple GTM teams delivering market-specific strategic offers. Own the solution positioning and content creation to drive Agent Workforce Cloud growth in MSP/MDU markets and with large service providers with multi-vendor networks within North America and growth markets globally. Responsible for new product introduction (NPI) and release marketing, establishing strategic communication and enablement efforts surrounding the release of new products and features or updates to existing product. Work closely with key stakeholders in Sales, Success, Commercial Strategy, and Product teams. Engage customers through 1:1 meetings, speaking engagements, and executive briefings. Work closely with Calix executives to create compelling narratives and presentations that reinforce strategic goals. Collaborate with the Product and Commercial Strategy teams to synthesize customer, market, and competitive feedback into structured input to the Calix product lifecycle. Collaborate with Field Marketing and GTM teams to align solution strategy to marketing campaigns, sales enablement, events, communications channels, and customer listening activities. Collaborate with content strategists to create compelling marketing collateral, including webpages, solution briefs, white papers, blogs, and customer presentations Qualifications: Strong understanding of cloud-native SaaS offers and product marketing strategies Experience with Artificial Intelligence (AI) architectures and how it will be applied to operations and service workflow automation. Experience with network operations and workflow automation, OSS/BSS integration and ecosystems preferred. Experience with Customer Success Software or Customer Service SaaS categories, specifically tailored for the telecommunications and broadband industry. Familiarity with the Broadband Forum TR-369 User Service Platform (USP) preferred. Experience with Marketing Automation Software or a Customer Engagement Platform (CEP), specifically tailored for the telecommunications and broadband industry preferred. Experience working for or marketing solutions to broadband service providers preferred 10 years’ relevant solution or product marketing experience Demonstrated track record of success in a fast paced, collaborative work environment where change is a constant underlying element of the marketplace. Ability to initiate and drive programs forward while collaborating with cross-functional stakeholders. Hands-on player/coach – personally developing compelling marketing assets and leading customer engagements while also building a cohesive team of senior product marketing managers and coaching them to greater individual and team success. Ability to grasp and translate technical capabilities into clear benefits with a strong story narrative. Thorough understanding of Go To Market (GTM) processes for hardware and software systems Strong written communication and public speaking/presentation skills Able to support periodic bursts of travel up to 20% of time Key Competencies Solution‑level strategic thinking Technical credibility and curiosity Executive‑level communication and storytelling Cross‑functional collaboration Sales partnership and field enablement Ability to operate effectively in complex, matrixed organizations #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 217,400 - 347,300 USD Annual Select US Metros and States: 189,000 - 302,000 USD Annual Other US Locations: 170,100 - 271,800 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. Additional Locations: Remote - Canada