Customer Experience Operations and Analytics Intern at Calix in Remote

Summary: Calix is a company offering a unique and award-winning internship program. The Customer Experience Operations and Analytics Intern will support customer experience measurement programs by analyzing survey distribution performance and recommending actionable improvements to enhance engagement and response rates. Responsibilities: - Analyze survey distribution performance across all CX programs by building an invite funnel view (attempted, delivered or reached, opened, responded) and highlighting drop offs and trends - Break down results by program and by email touch (initial invite vs reminder emails) to identify what messaging, cadence, and timing is most effective - Audit data quality and definitions (for example duplicates, bounces, multiple invites, multiple responses) and document a mini metrics dictionary so reporting is repeatable and consistent - Create lightweight dashboards and reporting views (Salesforce, Excel and Power BI) that summarize key performance indicators and insights for stakeholders - Recommend improvements to increase opens and responses (for example subject lines, send timing, reminder cadence, segmentation) and outline a simple test and measurement plan - Partner cross functionally with program owners (CX, Success, Marketing, Sales Ops) to gather requirements, validate findings, and communicate recommendations clearly - Support documentation and process hygiene, including maintaining analysis files, notes, and versioned outputs for quarterly reuse Required Qualifications: - Currently pursuing a degree in Analytics, Statistics, Business, Economics, Data Science, Marketing Analytics, or a related field - Strong analytical skills and comfort working with datasets, including cleaning, joining, and summarizing data - Intermediate to advanced Excel skills (pivot tables, formulas and lookups; Power Query a plus) - Familiarity with data visualization (Salesforce, Power BI, Tableau, or equivalent) and presenting insights clearly - Interest in survey platforms and customer feedback operations (Qualtrics familiarity is a plus; not required) - Highly detail oriented with strong organizational and documentation skills; able to work independently in a fast paced environment - Able to work for the complete Summer break (May - August or June - September) Required Skills: Data Analytics, Excel Important Skills: Data Visualization Nice-to-Have Skills: Survey Platforms