User Experience Designer at California… · Fresno

Summary: California State University, Fresno is dedicated to enhancing the digital user experience across all campus applications and technology services. The User Experience Designer will collaborate with cross-functional teams to deliver user-centered solutions that align with the University's digital transformation initiatives. Responsibilities: - Enhancing the digital user experience across all campus applications and technology services, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions - Collaborate with cross-functional teams, including campus stakeholders, to deliver user-centered solutions that align with the University's digital transformation initiatives - Use effective communication to facilitate the requirements gathering, execution and completion of projects Required Qualifications: - Knowledge of interaction designs and ability to troubleshoot using HTML, CSS, and comparable languages - Strong understanding of user-centered design principles and methodologies - Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms; such as: Omni Web CMS - Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s); such as: Modo Labs - Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results - Ability to use problem-solving skills and seeking to optimize data for the best possible outcome - Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection - Ability to create sketches, proofs, prototypes, mock-ups, wireframes, user journey maps, and other visual aids - Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback - Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines - Excellent interpersonal and communication skills to communicate ideas to developers - Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities - Bachelor's degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field - Working experience in Web AND Mobile App design - Experience in UX design, preferably in a Higher Education IT environment - A portfolio showcasing a range of technology design projects and case studies Preferred Qualifications: - Master's degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field - Working experience with Modern Campus/Omni Web Content Management System - Working experience with Modo Labs (Mobile App) Platform - Experience in supporting High Impact Practices, such as Project-based Learning and Internship programs - Excellent emotional intelligence and self-awareness - Excellent ability to work and communicate with technical and non-technical audiences Required Skills: HTML, CSS, User-centered design principles, Omni Web Content Management System, Modo Labs Mobile App platform, Section 508 accessibility testing, W3C Web Accessibility Initiative (WAI), User research methods, Prototyping, Wireframing, Usability testing Benefits: The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year., Eligible employees are also able to participate in the fee waiver education program.