Customer Relationship Executive - Sales at Caliber… · Mumbai

Job Summary : -

• We are seeking an energetic Customer Service & Sales Executive who can effectively manage customer interactions while contributing to business growth.
• The role requires excellent communication skills, a customer-first approach, and the ability to identify and convert sales opportunities.

Key Responsibilities : -

• Respond to customer calls, messages, and enquiries.
• Provide accurate information regarding products and services.
• Understand customer needs and recommend appropriate solutions.
• Generate and qualify potential sales leads.
• Conduct regular follow-ups with prospective customers.
• Assist customers throughout the sales process.
• Maintain customer databases and interaction records.
• Coordinate with relevant departments to resolve service issues.
• Build long-term relationships with customers.
• Meet individual and team sales targets.
• Prepare daily/weekly customer and sales reports.

Skills : -

• Sales, Customer Handling, Query Resolution, Telecalling, Lead Generation, Follow-up, Sales Conversion, CRM, Client Servicing, Communication Skills, Customer Relationship, Upselling, Cross Selling, Complaint Handling, Customer Support, Customer Service, Sales, Inside Sales, Telecalling, Customer Relationship Management, CRM, Lead Generation, Lead Conversion, Business Development, Client Handling, Client Servicing, Customer Handling, Customer Acquisition, Customer Retention, Relationship Management, Follow-up, Cold Calling, Outbound Calling, Inbound Calling, Upselling, Cross Selling, Sales Coordination, Customer Engagement, Customer Success, Complaint Resolution, Query Resolution, Communication Skills, Negotiation Skills, Presentation Skills, MS Office