Customer Support Specialist, 2nd Shift (Tuesday… at Calendly · Remote

Summary: Calendly is experiencing exciting product growth and is seeking a Customer Support Specialist to join their Customer Experience team. This role involves resolving customer inquiries through various channels and maintaining expert-level product knowledge to enhance customer satisfaction. Responsibilities: - Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience - Help our customers schedule more meetings - Take a consultative approach to problem-solving - Maintain fantastic written communication skills - Be a Calendly product, use-case, and scheduling industry expert - Patiently empathize with customers with every interaction - Attend ticket audits and receive active feedback on a regular basis - Document & advance customer and internal issues appropriately - Go above and beyond to serve our customers and your team (be a self-starter) - Use your technical savviness and resourcefulness to assist customers relatively autonomously - Take ownership over the customer experience you provide Required Qualifications: - 1+ years of experience in software (SaaS) customer support - Technical software troubleshooting skill and experience - Someone who thrives in a challenging, fast-paced environment and enjoys helping people - A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company - Drive and ability to thrive in a metrics-focused role and team environment - Phenomenal written and verbal communication skills - Outstanding time management skills - Someone who works collaboratively with a passionate, customer-centric team - Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time Preferred Qualifications: - Live Chat or Phone customer support experience a plus Required Skills: SaaS customer support, Technical troubleshooting Important Skills: Live Chat support Nice-to-Have Skills: Self-starter mentality Benefits: Top Performer Bonus program, Equity awards, Competitive benefits