Engineer, Software at Calabrio in Remote

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

As a Software Engineer, you will be a core contributor to Verint's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-quality automated tests, support production systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally distributed engineering peers. This is a role for engineers who take pride in their craft, are eager to grow through challenging problems, and want their work to have a visible impact on enterprise customers worldwide. You will be surrounded by experienced engineers who are invested in your growth, working in a modern Agile environment on software that matters.

Principal Duties and Essential Responsibilities:

Full-Stack Development

• Design, develop, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applications.
• Translate product requirements and UX designs into well-structured, testable, and performant code.
• Implement scalable microservices and modular frontend components that support high concurrency and enterprise-scale data volumes.
• Participate in design and architecture reviews; contribute to discussions on API contracts, data models, and service boundaries.
• Proactively identify and address performance bottlenecks, security gaps, and technical debt.
• Write clean, idiomatic code following team standards; actively contribute to improving those standards over time.

Quality Assurance and Testing

• Write comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD).
• Enforce code quality through peer reviews, static analysis, and adherence to the team's Definition of Done.
• Investigate and reproduce reported defects; perform root-cause analysis and deliver timely, well-tested fixes.
• Champion a shift-left testing mindset — integrating quality checks early and continuously in the development lifecycle.

Production Support and Maintenance

• Triage, prioritize, and resolve bugs, regression issues, and customer-reported problems within agreed SLA windows.
• Provide Tier-2/3 technical support for production incidents; participate in post-incident reviews and implement corrective actions.
• Monitor application health using observability tooling (logs, metrics, traces); proactively surface anomalies before they impact customers.
• Maintain and improve runbooks and operational documentation for supported features.

AI/ML Integration and Continuous Improvement

• Integrate AI/ML capabilities — including LLM-powered features, automated scoring, and speech-to-text — into product features in collaboration with Verint's AI research teams.
• Evaluate and pilot emerging technologies; propose adoption where they improve quality, performance, or developer productivity.
• Identify and contribute to refactoring initiatives that reduce complexity and improve long-term maintainability.
• Stay current with industry engineering trends through reading, experimentation, and participation in technical communities.

Collaboration and Communication

• Work in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data Engineers.
• Actively participate in all Agile Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Provide accurate effort estimates and proactively surface risks, blockers, and dependencies.
• Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async-first communication practices.
• Support the growth of junior engineers through constructive code reviews and knowledge sharing.

CI/CD and DevOps Practices

• Build, maintain, and improve CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps — ensuring reliable, automated build-test-deploy workflows.
• Containerize services with Docker and deploy to Kubernetes clusters (EKS/AKS) following GitOps and IaC principles.
• Implement secure deployment practices: secrets management, environment-specific configuration, and staged rollout strategies.
• Optimize pipeline performance to minimize build times and deliver faster feedback loops to the team.