QA Analyst at CAI in Manila, National Capital Region, Philippines

QA Analyst Location: Manila - One World Square QA Analyst Req number: R7720 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary The ideal candidate is technically strong, proactive, and comfortable working in fast-paced, Agile environments. You should have a strong quality mindset, excellent communication skills, and a genuine desire to learn and grow. Flexibility is essential, as this role supports global markets and may require collaboration across multiple time zones. If you thrive in a dynamic environment and take pride in delivering reliable, high-quality systems, we’d love to hear from you. Job Description We are seeking a passionate, detail-oriented Test Analyst (API QA) to join our growing QA team. This role is responsible for delivering high-quality API and backend testing across a diverse portfolio of software applications. You will work closely with cross-functional teams to ensure solutions meet business, functional, and technical requirements through rigorous testing and continuous improvement. The ideal candidate is technically strong, proactive, and comfortable working in fast-paced, Agile environments. You should have a strong quality mindset, excellent communication skills, and a genuine desire to learn and grow. Flexibility is essential, as this role supports global markets and may require collaboration across multiple time zones. If you thrive in a dynamic environment and take pride in delivering reliable, high-quality systems, we’d love to hear from you. Essential Duties and Responsibilities: • Apply strong knowledge of quality assurance principles, testing methodologies, and software development lifecycles • Review and analyze business and technical requirements to ensure comprehensive test coverage for enhancements, defect fixes, and new features • Perform API testing, including request/response validation, schema verification, error handling, and data integrity checks • Execute manual and automated tests to validate functionality, performance, and reliability • Design, write, execute, and maintain clear and reusable test cases • Drive and promote best practices in test case design, defect tracking, test data preparation, and reporting • Collaborate with developers, product owners, and other stakeholders during project and sprint meetings • Provide clear oral and written QA status updates, including risks, blockers, and test results • Demonstrate strong critical thinking and problem-solving skills to identify root causes of issues • Support investigation and resolution of defects found during testing and in production • Evaluate existing QA processes and recommend improvements to increase efficiency and quality • Work effectively both independently and as part of a team • Perform other job-related duties as assigned by QA leadership or management KNOWLEDGE AND SKILLS: • Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC) • Solid experience in manual testing, including test planning, design, execution, analysis, and documentation • Hands-on experience with API testing and automation tools such as Bruno, Insomnia, or Postman • Working knowledge of automation concepts, test scripting, and reusable test frameworks • Experience using SQL for database testing, data validation, and data analysis • Familiarity with monitoring and logging tools such as Grafana, Kafka, and Splunk • Experience with version control systems including Git and GitHub • Proficient in using JIRA for test management, defect tracking, and collaboration • Strong analytical and troubleshooting skills with keen attention to detail • Creative, solutions-oriented mindset with the ability to think beyond standard approaches • Self-motivated, proactive, and capable of managing tasks independently • Enthusiastic continuous learner, eager to adopt new tools, systems, and processes • Adaptable and flexible, able to manage changing priorities in a fast-paced environment • Strong alignment with business goals, ensuring QA activities support overall organizational success QUALIFICATIONS: • 3-5 years experience in Quality Assurance Industry • Degree or equivalent experience in area of Computer Science Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.