Insurance Loss Specialist at CAG Acceptance in Scottsdale, AZ

Chapman Automotive Group is hiring an Insurance Claims & Impound Specialist to join our team! We’re looking for a detail-oriented, organized professional who thrives in a fast-paced environment and is committed to accuracy, compliance, and customer service.

In this role, you will manage insurance claims and impound processes, working closely with borrowers, vendors, and internal teams to ensure timely and accurate resolutions. This is an opportunity to grow your career within a dynamic auto finance environment.

Full-time position | $18–$21/hour (DOE)

What You’ll Do

• Review and evaluate CPI and GAP insurance claims for completeness, accuracy, and eligibility • Investigate claims by gathering loan/lease documents and supporting documentation • Analyze loan balances and deficiency amounts related to GAP claims • Communicate with borrowers, lenders, dealers, tow yards, and third parties to resolve claims and impound matters • Coordinate with impound lots, repossession agencies, and local authorities regarding vehicle status and release • Track and manage impounded vehicles, including documentation, storage fees, and timelines • Initiate and monitor CPI policies in accordance with lender requirements • Monitor accounts for insurance coverage and update records in internal systems • Maintain accurate documentation and ensure compliance with company and regulatory standards • Provide timely updates and support to customers throughout the claims and impound process • Perform additional administrative and operational tasks as needed

What We Offer

• Competitive hourly pay of $18–$21 based on experience • Ongoing training and professional development • Supportive, team-oriented environment • Employee and family discounts on vehicles and services • Volunteer opportunities and more

Benefits

• Medical, dental, and vision coverage • Flexible Spending Accounts (FSA) • Life and disability insurance • Employee Assistance Program (EAP) • 401(k) with company match • Generous Paid Time Off (PTO)

What We’re Looking For

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) • Minimum 2 years of experience handling CPI, GAP claims, and/or impound processing • Strong understanding of auto finance, loan amortization, and deficiency balance calculations • Experience coordinating with repossession, impound, or insurance vendors preferred • Strong analytical and problem-solving skills • Excellent communication and interpersonal abilities • High attention to detail and strong organizational skills • Proficient in Microsoft Office and claims management systems • Ability to manage multiple tasks and meet deadlines • Bilingual (Spanish preferred)

Schedule & Work Environment

• Monday–Friday (standard business hours) • Onsite role in Scottsdale, Arizona • Office environment with frequent communication with external partners

How to Apply

Submit your application for consideration. All qualified candidates will be contacted for next steps.