Table Games Dual Rate Supervisor- Full Time… at Caesars… · Maricopa

Table Games Dual Rate Supervisor- Full Time (Harrah's Ak-Chin Casino)

Location: Maricopa, AZ, United States

JOB SUMMARY

The Table Games Dual Rate Supervisor has two distinct sets of responsibilities that fluctuate between supervisor and line level depending upon business needs.

• HOW YOU WILL CREATE THE EXTRAORDINARY

• Supervises the assigned table games and ensures smooth operation, ensures established policies and procedures are followed by the Games Department personnel.

• Deals cards at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah’s guests.

• Responsible for interviewing, training, and selecting employees for the department.

• Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.

• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

• Supervises the opening and closing procedures of assigned table games.

• Ensures smooth department operation in compliance with established policies and procedures.

• Oversee all action in assigned area; report any outstanding or irregular play to Casino Operations Manager.

• Maintains a continuous inspection of deck(s), always ensuring the security of assigned game.

• Exchanges guest currency for gaming tokens and ensure the safety of all tokens and cash entrusted.

• Assist guests in playing and ensure adherence to established rules, policies and procedures.

• Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.

• Respond to and handle employee complaints (grievances) in a timely and efficient manner.

• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.

• Responsible for monitoring legal compliance with federal, state and gaming laws.

• Schedules and places personnel, utilizing the tools and equipment available.

• Settles disputes arising from guest complaints.

• Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained by all Games personnel in an assigned area.

• Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Operations Manager.

• Assists with the monitoring and administration of special promotions and programs.

• Develop new gaming guests through contacts and provides the appropriate services and assistance for these new guests.

• Recommends guest complimentary service of room, food and beverage.

• Recommend changes in the department including hiring, promotion, demotion, and termination

• Recommend wage and salary changes for assigned personnel within established limits.

• Coordinate with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager.

• Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same

• Other duties as assigned

WHAT YOU WILL NEED

• High School Diploma or GED required

• College Degree Preferred.

• Minimum two years of experience as a Table Games Dealer preferred.

• Thorough knowledge of table games relating to their operations, rules, security of company funds, potential exposure of rule changes.

• Extensive knowledge of casino rules, regulations, and Internal Control Procedures as related to Table Games.

• Documented ability to comply with regulatory issues; variances, income control, surveillance, and all areas of regulatory procedures.

• Demonstrated high levels of FOCUS service skills on a consistent basis. Professional and well-groomed appearance.

• Documented teamwork behaviors and attitudes.

• Documented supervisory and leadership skills.

• Excellent oral and written communication skills.

• Extensive knowledge of casino rules, regulations, and Internal Control Procedures.

• Strong interpersonal skills (including in volatile situations).

• Strong computer skills.

• Strong gaming device knowledge.

• Knowledge of SDS, CMS, and Total Rewards systems.

• Must be able to stand for extended periods of time.

• Must be able to maneuver to all areas of the casino.

• Must be able to bend, reach, kneel, twist and grip items.

• Must have sense of urgency and keep up with fast paced business practices.

• Must be able to work calmly and professionally in stressful situations.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

• Excellent vision (including peripheral) is needed for game security.

• Must be able to respond to visual and aural cues.