Table Games Assistant Shift Manager at Caesars… · St Louis

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

Provides direct and general supervision to games staff in order to ensure effective and efficient games dealers provide customers with pleasant entertainment while maintaining game security and developing customers.

HOW YOU WILL CREATE THE EXTRAORDINARY

(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).

1.            Assists with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.

2.            Makes recommendations and implements improvements on gaming products and labor management.

3.            Assists the Table Games Shift Manager with carrying out policy, setting procedures and developing personnel in keeping with departmental objectives; specifically, assumes the responsibility for the efficient operation of a particular shift assignment.

4.            Has authority to issue credit (with regulatory approval), make payments, set limits and otherwise control monies related to Table Games operations and within the limits stated in systems of internal controls.

5.            Monitors equipment and supplies and makes recommendations for replacement or repair as appropriate.

6.            Assist in the development of daily schedules to ensure adequate staffing levels for pit operations.

7.            Opens and closes games in a manner that provides optimal labor efficiency and customer service.

8.            Maintain, through supervision and direct observation, a continuous awareness of all Table Games activity; Report any suspected irregular or illegal gaming practices to the Table Games Shift Manager, Security, Surveillance and Missouri Gaming Commission to maintain the integrity of the gaming tables 

9.            Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.

10.          Grants complimentary services to players, according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.

11.          Perform other duties as assigned by management.

WHAT YOU WILL NEED

•              Must be able to obtain and maintain valid license

•              Demonstrated knowledge of various Table Games and previous Table Games supervisor experience

•              Displays excellent verbal and written communication skills 

•              Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.

•              Excellent guest service and communication skills.

•              Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

•              Must present a professional appearance and demeanor at all times.

•              Regular and punctual attendance is required.

ADDITIONAL REQUIREMENTS

These skills and abilities are typically acquired through at least 2 year experience directly related to the accountabilities specified.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.