Salesforce Engineer II at Caesars Entertainment in Remote

Essential Duties and Responsibilities:

• Act as a Company Technical SME on Salesforce Sales & Service Cloud Experience and familiarity working in Salesforce Classic.

• Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

• Understanding of apex triggers, required

• Tibco Programming or similar tool experience preferred but not required.

• Write efficient, reusable, and stable code for complex application logic.

• Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.

• Submit Change/Incident Management Tickets, coordinate & obtain approvals.

• Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).

• Ability to design, code, and test projects.

• Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.

• Perform code review for others, in increasing levels of complexity.

• Participate in testing of projects within confines of current systems.

• Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.

• Create and maintain solution documentation (architecture diagrams, operating procedures, etc).

• Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).

• Monitor and manage system performance and ensure the highest level of availability and security.

• Participate in business continuity and disaster recovery planning.

• Ensuring that systems are safe and secure against cybersecurity threats.

• Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.

• Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.

• Develop and maintain well written and oral communication skills.

Knowledge and Experience:

• Strong Salesforce product knowledge and at least 3-5+ years of Salesforce Administration and Development experience

• Certified Salesforce Platform Administrator required.

• Certified Salesforce Platform Developer required.

• Must have a proactive attitude towards platform enhancements.

• Designing scalable, best practice solutions.

• Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.

• Translating requirements into technical solutions and creating technical documentation.

• Experience in change management and governance.

• Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.

• Experience implementing Salesforce configuration changes.

Qualifications:

• 3-5 years of experience working with Salesforce Products.

• 2-4 years’ experience in managing and/or coaching software developers.

• 2-4 years’ experience in managing and/or coaching software developers.

• 3-5 years of software development experience:

  • REST APIs

  • Java/JavaScript

  • SQL/MSSQL

  • JSON

• Required Certified Salesforce Platform Administrator.

• Required Certified Salesforce Platform Developer.

• Required Certified Salesforce Platform Developer II.

• Must be competent in all aspects of programming and design with minimal direction.

• Experience working and designing application architecture with a wide variety of third-party platforms, frameworks, and libraries.

• Version Control Systems (Git, SVN a plus).

• Excellent problem-solving and troubleshooting skills.

• Process-oriented with great documentation skills.

• Knowledge of best practices and IT operations in an always-up, always-available service.

• Experience with and ability to work with other IT departments, including but not limited to Infrastructure and Cybersecurity.

• Experience working with remote teams across multiple time zones.

• Experience with Agile principles and frameworks.

• Able to foster open communication, while collaborating with others.

• Views critical feedback as a ‘gift’, an opportunity for improvement

Education:

• Bachelor’s degree in information systems, Computer Science or Technical Training equivalent