Hotel Operations Intern - Seasonal… at Caesars… · Atlantic…

Summary: Caesars Entertainment is the leading brand in gaming in the Atlantic City region, known for its exceptional hospitality. They are seeking a Hotel Operations Intern to assist with various tasks and projects while developing a thorough understanding of hotel operations and providing excellent customer service to guests. Responsibilities: - Consistently demonstrates superior customer service skills by displaying outlined service behaviors - Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next - Creates an atmosphere of luck and celebrates guest’s wins - Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting - Anticipates needs and provides fast, flawless service - Checks for satisfaction and effectively resolves service breakdowns when they exist - Promotes Caesars Rewards programs and card membership - Provides a warm farewell and thanks guests for visiting - Under the guidance of the Manager the intern will work on a variety of tasks, projects and assignments that will teach the basics of the department - Develops a thorough knowledge and understanding of the basic job skills requirements and overall demands of the operation - Assist with daily tasks as assigned - Provides prompt and courteous service to all guests - Handles special projects for management as requested Required Qualifications: - High School diploma or equivalent - Must be a college student working towards a degree in a Finance, Business, Marketing or Hospitality-related field - Must have basic computer skills - Excellent customer service skills - Must be able to work in high volume/high demand environment - Must possess good communication and interpersonal skills Required Skills: Customer service skills Important Skills: Basic computer skills Nice-to-Have Skills: Hospitality-related knowledge